Administrative Receptionist - Bilingual Required

Mid-Willamette Valley Community Action Agency•Salem, OR

1d•$20 - $25•Onsite

About The Position

The Administrative Receptionist is responsible for providing telephone coverage, reception, and clerical assistance. This role may involve distributing mail, word processing, photocopying, filing, and other assigned projects. The position requires a high school diploma or GED, one year of office/clerical experience, and bilingual English-Spanish skills. The receptionist will greet visitors, answer multi-line telephones, provide program information, process mail, offer clerical support, manage supplies, handle sensitive items like checks and vouchers, de-escalate visitor issues, and assist with new staff orientations and volunteer registration. The role also includes kitchen duty rotation and adherence to company policies.

Requirements

High school diploma or general education degree (GED)
One year of office/clerical related experience
Equivalent combination of education and experience may be considered
Candidate must pass a comprehensive MWVCAA background screening prior to employment
Successful registration with the Central Background Registry of the Child Care Division.
Candidate must pass pre-employment and random drug/alcohol screenings.
Basic proficiencies in computers, Microsoft Word, Excel and Outlook, database software, and web tools.
Effective interpersonal communication skills, in both oral and written form.
Bilingual English-Spanish skills are required for this position.
Must pass a bilingual exam demonstrating fluent speaking, reading, and writing in English and Spanish.

Nice To Haves

Demonstrates tact, diplomacy and empathy when communicating with clients, staff and community partners.

Responsibilities

Provide telephone coverage, reception, and clerical assistance.
Distribute mail, perform word processing, photocopying, and filing.
Answer multi-line telephones in a positive, timely manner.
Provide basic program information for all agency programs.
Screen and transfer calls appropriately.
Take and deliver thorough and accurate telephone messages.
Check agency voicemail regularly and return calls.
Greet visitors to the office with friendly, informative service.
Provide pamphlets and other basic program information.
Connect visitors with programs by providing contact and site address.
Assist visitors by answering questions, seeking out appropriate staff, or making referrals.
Ensure all visitors, staff, and guests are greeted promptly and directed professionally.
Process incoming and outgoing agency mail.
Utilize postage meter and other office equipment.
Date stamp correspondence and distribute it appropriately and promptly.
Take mail to the post office and courier mail to agency sites as scheduled.
Provide clerical support in typing, photocopying, or other administration projects.
Maintain admin supplies and contact service personnel for equipment issues.
Ensure stamps, vouchers, gift cards, bus passes, and A/P checks are logged and secured.
Distribute paychecks according to procedures, verifying ID and obtaining initials.
De-escalate visitors with complaints or demands to speak to staff.
Contact 911 in an emergency and use the all-call phone alert for other emergencies.
Report suspicious activity promptly to management.
Follow HR procedures with new staff during New Staff Orientation and other HR events.
Administer the volunteer registration process, submit background checks, and report status.
Rotate kitchen duty (clean-up and coffee-making).
Comply with MWVCAA safety and personnel policies, including punctuality and attendance.