Administrative Receptionist

UNITED PRESBYTERIAN HOME•Washington, IA

2d•Onsite

About The Position

The Administrative Receptionist is the first point of contact for residents and visitors calling or visiting the United Presbyterian Home. The Administrative Receptionist handles a wide variety of situations, many changing daily, and is able to delegate and effectively communicate to Department Directors and other team members. Effective communication via in-person interaction, phone and email ensures successful completion of duties in this role.

Requirements

Related job experience administrative work
Time management skills with the ability to multi-task and prioritize work
Attention to detail and organizational skills
Proficiency with Windows, Microsoft Office (Word, Excel, Outlook), and the internet required.
Ability to learn new computer programs
Must be a good listener with a pleasant demeanor
Ability to communicate effectively with residents, resident families and colleagues
Experience working with older adults which shows a positive attitude toward aging and older adults with sensitivity to their needs

Responsibilities

Answering phone calls as they come in, screening and directing calls appropriately
Greeting residents and visitors as they come into the office
Receiving payments in person or via mail, receipting and depositing the payments as they arrive
Take requests for work orders, gathering the appropriate details and effectively communicating those to the Maintenance Team
Sort and open mail as it is delivered, distributing it to the correct department
Weekly preparation of “The Periscope” weekly newsletter
Oversee meal count process, reporting monthly to Administrative Assistant for billing purposes
Maintain resident records across various systems
Assist with collection of new resident paperwork and file creation
Produce and distribute letters, emails and other communications
Maintain organized filing systems both physical and digital