Administrative Program Specialist-C

State of Louisiana • Baton Rouge, LA

23h • Onsite

About The Position

Join the Louisiana Department of Health (LDH) as a management-level professional leading efforts to improve healthcare quality and regulatory compliance across more than 1,050 healthcare providers statewide. In this dynamic role, you'll analyze complex data, oversee the intake and monitoring of complaints and incidents, collaborate with IT and healthcare stakeholders, and help drive quality improvement initiatives that directly impact the health and safety of Louisiana citizens. If you enjoy problem-solving, data analysis, process improvement, and making a meaningful difference in healthcare services, this is an exciting opportunity to advance your career while serving the public.

Requirements

• Five years of experience in administrative services; OR Six years of full-time work experience in any field plus two years of experience in administrative services; OR A bachelor's degree plus two years of experience in administrative services; OR An advanced degree plus one year of experience in administrative services.
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Nice To Haves

• Background in healthcare facility licensing databases and regulatory requirements
• Proficient with data mining and analysis
• Experience with healthcare facility licensing operations and processes
• Keen ability to conduct multifaceted analysis and inquiry
• Experience with healthcare quality
• Knowledge of healthcare facility licensing and Medicare guidelines for programs and policies

Responsibilities

• Monitors and evaluates complaints, incidents, and compliance data for healthcare providers statewide to ensure adherence to federal and state regulations and identify opportunities for quality improvement.
• Oversees the intake, tracking, and analysis of complaints and incidents received through the statewide complaint workstation for long-term care and non-long-term care programs.
• Conducts complex research and analysis of programmatic operations, gathers additional information as needed, and prepares reports, findings, and recommendations for management.
• Serves as a subject matter expert on Health Standards Section processes and regulations, independently responding to inquiries and providing technical guidance to internal and external stakeholders.
• Collaborates with Information Technology staff to support the design, maintenance, monitoring, and enhancement of complaint tracking systems and reporting tools.
• Establishes and maintains effective working relationships with healthcare providers, agency staff, and external partners to support compliance initiatives and operational effectiveness.
• Analyzes operational challenges, assesses the impact of process changes, and participates in planning, meetings, and quality improvement activities to develop and implement effective solutions.

Benefits

• Equal employment opportunities to all employees and prospective employees.
• Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager