Administrative Assistant/Program Specialist

Active Day • Bristol, PA

15h • Onsite

About The Position

This role involves ensuring prompt contact with referrals, scheduling tours, overseeing the referral process in the EHR, and providing daily follow-up with caregivers. The position also includes coordinating center enrollments, answering phones, greeting visitors, and completing daily billing. For assigned members, the role participates in the development and updates of Individualized Service Plans (ISPs), attends ISP meetings, ensures services align with ISPs, and reviews monthly progress reports.

Requirements

• An associate's degree or 60 credit hours from an accredited college or university and 4 years of work experience working directly with people with disabilities.
• A bachelor's degree from an accredited college or university and 2 years of work experience working directly with people with disabilities.
• A master's degree or above from an accredited college or university and 1 year of work experience working directly with people with disabilities.
• Highly detail-oriented with exceptional organizational skills and the ability to juggle competing and shifting priorities.
• Strong communication and relationship building skills.
• Very good knowledge of Microsoft Office (Outlook, Word and Excel)/Willing and able to learn new software and technologies.
• Successful results of background check.

Nice To Haves

• Minimum one (1) year experience working with adults with intellectual disabilities preferred.

Responsibilities

• Ensure all referrals to the program are promptly contacted and tours scheduled in coordination with case managers, caregivers and teammates.
• Oversee the referral process by entering inquiries/referrals into our EHR and provide daily follow-up with caregivers.
• Coordinate center enrollments with case managers, caregivers and teammates.
• Answer phones, greet visitors, families, etc.
• Complete daily billing, and other tasks as assigned by the Center Director.
• Participate in the development of ISPs, including any required updates/revisions.
• Attend ISP meetings and report any discrepancies in the ISP and/or any changes related to the needs of assigned members.
• Ensure services provided to assigned members are in accordance with current ISP.
• Review monthly progress reports, providing recommendations as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree