Administrative Program Assistant

OSU Oregon State University•Corvallis, OR

About The Position

Oregon State University’s University Housing and Dining Services (UHDS) is hiring one full-time Administrative Program Assistant. The position serves as the Residence Hall Service Center Operations Coordinator within the Operations and Facilities unit. UHDS supports student learning and provides living and dining options across residence halls, apartments, dining centers, coffee shops, a market, and campus retail dining locations. The department is an auxiliary enterprise funded by its customers and is committed to diversity, inclusion, and excellent customer service. The role provides leadership and supervision to 20–25 student Customer Service Representatives (CSRs) at two Residence Hall Service Centers. Under the direction of the Operations Manager for Resident Services, the coordinator works with the Administrative Program Assistant and Senior CSRs on administrative and operational tasks, including key and access card management, mail and package inventory, CSR scheduling, and audits of Service Center assets. Regular presence at two of the three Service Centers is expected to support operational efficiency and accuracy. The position also coordinates with Residential Conferences to prepare keys and access cards for summer conference groups and scholars, and collaborates with the Operations Manager to hire and train summer student CSRs. The role requires strong customer service, attention to detail, communication, and relationship-building skills. It reports to the Operations Manager for Resident Services.

Requirements

Three years of office experience, including two years at full performance level and experience generating documents.
Lead work responsibility or experience coordinating office procedures.
Demonstrated presentation and/or training experience.
Ability to foster an environment that encourages high levels of staff customer service and performance.
Working knowledge of FERPA.
Demonstrated experience scheduling staff and coordinating work across multiple shifts and locations.
Commitment to promoting an inclusive work environment.
Competency with Microsoft Outlook, Microsoft Office suite, and Google application tools.
Ability to manage multiple priorities and timelines in an environment with frequent interruptions.
Good oral and written communication skills for daily contact with students, staff, and campus partners.
Successful completion of a criminal history check and qualification under the applicable university standard.
Self-report convictions; additional criminal history checks may apply to employees in youth programs every 24 months.
Successful completion of a motor vehicle history check, a current valid driver's license in the state of residence, qualification for the position, and self-reporting of convictions, as required for university or personal vehicle driving on university business.

Nice To Haves

Degree in a relevant field.
Experience working in a mail or package operation.
Working knowledge of key and access management.
Experience managing audits of sensitive information or materials, such as mail, keys, or building access.
Experience using StarRez Housing Management software.
Demonstrated experience in an educational setting, including colleges, universities, or K–12 campuses.
Demonstrated experience supervising personnel, including hiring, personnel evaluations, discipline, team development, and professional skill development.

Responsibilities

Provide leadership and supervision to 20–25 student Customer Service Representatives at two Residence Hall Service Centers.
Hire, train, evaluate, delegate tasks to, and supervise student CSRs.
Coordinate administrative tasks and operations with the Administrative Program Assistant and Senior CSRs.
Manage keys and access cards.
Manage mail and package inventories.
Schedule CSRs and coordinate work across multiple shifts and locations.
Audit Service Center assets.
Maintain regular presence at two of the three Residence Hall Service Centers to support efficiency and accuracy.
Work with Residential Conferences to prepare keys and access cards for summer conference groups and scholars.
Collaborate with the Operations Manager for Resident Services to hire and train summer student CSRs.
Provide excellent customer service and support an inclusive environment.