Administrative Program Assistant I-Fraud

Virginia Department of Social Services•Verona, VA

9h•$37,925 - $39,821•Onsite

About The Position

This is an administrative clerical position with responsibility for a broad range of largely self-directed work in support of the agency’s Fraud Unit. This position requires knowledge of, and the ability to apply Fraud and collection laws and policies; as well as a high degree of competence and accuracy in accounting for payments and collections. The position supports the Fraud Supervisor and three Fraud workers and works closely with the agency’s Assistant Director to ensure effective and accurate accounting for each collection account, utilizing the TOPS system and acting as the agency’s TOPS Coordinator. This position also provides back-up coverage for other clerical units as necessary.

Requirements

Knowledge of office and administrative practices, policies and procedures as related to assigned program and office support activities.
Knowledge of spelling, grammar and punctuation.
Knowledge of office terminology, procedures, and equipment technology and office software programs.
Knowledge of mathematics to calculate percentages, formulas and averages to solve mathematical problems.
Working knowledge of elementary bookkeeping and accounting.
Skills in performing basic maintenance of computer system and general office equipment to include some troubleshooting of automation equipment problems.
Demonstrated ability to develop spreadsheets, organize information, and develop/maintain records in various formats.
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated ability to follow written and oral instructions.
Demonstrated ability to multi-task.
Demonstrated ability to establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public sometimes under stressful situations.
Demonstrated ability to collect and disseminate information.
Demonstrated ability to make computations with speed and accuracy.
Demonstrated ability to file alphabetically or numerically.
Demonstrated ability to proofread.
Demonstrated ability to type from clear copy or draft.
Demonstrated ability to make minor decisions in accordance with regulations and established practices.
Demonstrated ability to advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints.
Demonstrated ability to act as a leader to other clerical staff.
Experience in professional interaction with the general public by phone and in person.
Proficient in the use of various computer software programs and data entry.
Stays informed and up to date on policy, procedures and forms.
High school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Valid driver’s license to operate a motor vehicle in the Commonwealth of Virginia.
Driving records must meet agency requirements.
Willingness to work in the community emergency shelter in the event of a natural disaster or emergency.
Completion of shelter duty training.

Responsibilities

Support the Fraud Supervisor and three Fraud workers.
Work closely with the agency’s Assistant Director to ensure effective and accurate accounting for each collection account.
Utilize the TOPS system and act as the agency’s TOPS Coordinator.
Provide back-up coverage for other clerical units as necessary.
Perform basic maintenance of computer system and general office equipment, including troubleshooting automation equipment problems.
Develop spreadsheets, organize information, and develop/maintain records in various formats.
Communicate effectively both orally and in writing.
Follow written and oral instructions.
Multi-task.
Establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public sometimes under stressful situations.
Collect and disseminate information.
Make computations with speed and accuracy.
File alphabetically or numerically.
Proofread.
Type from clear copy or draft.
Make minor decisions in accordance with regulations and established practices.
Advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints.
Act as a leader to other clerical staff.
Interact professionally with the general public by phone and in person.
Stay informed and up to date on policy, procedures and forms.
Complete shelter duty training so as to serve in shelters as required.
Other duties as assigned.