Administrative Operations Specialist - Rod & Range

Nemacolin•Wharton Township, PA

7d•Onsite

About The Position

Shape the daily experience of Rod & Range Club guests, members, and colleagues through polished hospitality and precise operational coordination. As the Administrative Operations Specialist, you will bring organization, communication, and attention to detail to the center of the facility’s operations, helping reservations, events, schedules, financial processes, and office workflows move seamlessly. This opportunity allows you to build broad expertise across luxury hospitality operations while becoming a trusted resource within the Rod & Range Club environment.

Requirements

High school diploma or equivalent required; administrative and customer service experience preferred.
Proficiency with Microsoft Word and Microsoft Excel, with the ability to learn and effectively use internal systems and databases.
Strong written and verbal communication skills with fluency in English.
Demonstrated ability to remain organized, accurate, and effective in high-pressure situations while managing multiple priorities.
Ability to remain standing for up to eight hours at a time.
Availability to work a variety of shifts, including weekends and holidays.

Nice To Haves

A naturally organized and detail-oriented approach that brings clarity to competing priorities while keeping the guest and member experience at the center.
A polished, confident communication style that builds trust across a diverse range of guests, members, colleagues, and leaders.
The composure and resourcefulness to navigate changing priorities, high-pressure moments, and unexpected needs without losing accuracy or professionalism.
A service mindset grounded in genuine care, anticipation, and personal ownership.
The initiative to recognize what needs attention, follow through on commitments, and contribute beyond the boundaries of a single responsibility.
A collaborative spirit and adaptability that allows you to move confidently between administrative, event, guest service, and operational needs.
Pride in the precision and professionalism required when working with reservations, schedules, payroll, financial information, and member records.

Responsibilities

Create a polished and welcoming experience through warm, knowledgeable service that makes every guest and member feel recognized while ensuring the details behind their visit are thoughtfully coordinated.
Ensure seamless reservations for shooting, fishing, archery, and outdoor experiences through precise coordination of bookings, schedules, upcoming groups, and operational details from planning through participation.
Bring memorable events and competitions to life by bringing corporate and sanctioned events to life through thoughtful planning, registration, setup, scoring, and attentive coordination that allows participants to remain focused on the experience.
Maintain an organized, confident operation through accurate staff scheduling, weekly schedule communication, lodge opening and closing support, and proactive preparation for upcoming groups and priorities.
Ensure financial and administrative confidence through accurate payroll, commissions, gratuity adjustments, Rounds Breakdown, Commission Reports, Daily Flash, Dimensions, invoices, purchase orders, and other documentation that keeps facility operations precise and accountable.
Build trusted member relationships through accurate member records, responsive communication, and thoughtful attention to the information and details that strengthen long-term connections.
Foster a versatile and supportive team environment by providing thoughtful backup across retail, the retail bank, mail, errands, and other operational needs while contributing wherever your organization and resourcefulness can make the greatest difference.

Benefits

Paid training and structured onboarding
Hands-on learning and cross-department opportunities
Clear pathways for advancement and internal promotion
Recognition through individual and team honors
Competitive hourly wages
Attractive 401(k) program
Medical, dental, and vision coverage for eligible associates
Paid time off and holiday compensation
Discounted associate meals and uniform services
Savings across resort dining, retail, spa, and activities
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community