Administrative Operations Specialist (3590)

ncgCARE • Gantt, SC

1d • $23 - $29 • Hybrid

About The Position

The Administrative Operations Specialist provides administrative support to ensure ncgCARE partners are operating efficiently. Reporting to the Partner Director of Operations, this role provides critical support for administrative functions under the general direction of the ncgCARE system, as well as functions under the general direction of the local partner. This role requires strong organizational skills, excellent communication skills, attention to detail, and the ability to exercise discretion in managing a wide range of operational responsibilities.

Requirements

• A High School diploma is required.
• Must be proficient with productivity tools (e.g., Spreadsheets, PowerPoint, Word) and use of technology.
• Must be a highly organized, task-oriented, independent worker.
• Must possess a valid driver’s license with a driving record in good standing if driving a personal vehicle in the course of work.
• Must be authorized to work in the United States.

Nice To Haves

• A bachelor’s Degree in business or human services is preferred.
• Prefer a minimum of 2 years of experience in the health and human services field.

Responsibilities

• Provide administrative support to ensure daily operations run smoothly
• Track and manage incentive pay, contracts, and required documentation
• Maintain compliance with policies, procedures, and accreditation standards
• Coordinate facility needs, including maintenance, inspections, and vendor communication
• Administers and tracks incentive, stipend, and special pay programs.
• Coordinates with the ncgCARE payroll department to ensure that all incentives and other payments are executed in accordance with approved compensation programs.
• Provides reporting on direct incentive programs, bonus programs, pay stipends, and other special pay programs to ncgCARE and Partner leadership as required.
• Coordinates all partner-specific contracts to include loading into CONCORD for approval routing, and coordinating with appropriate ncgCARE departments (e.g., Finance, Legal, Development, etc) to ensure that all contracts are reviewed, approved, and archived in accordance with ncgCARE protocol.
• Maintains working knowledge of CARF (or other chosen accreditation body) regulations.
• Maintains a working copy of the current rules to assist partners in answering front-line questions.
• Consults with the ncgCARE QA department for standard reviews of readiness.
• Manages all documentation under the general direction of the ncgCARE QA department to ensure that documentation of meeting accreditation guidelines at the partner is maintained at all times.
• Maintains the local policy manual in the sanctioned ncgCARE storage location and format.
• Ensures that all policies are current and are reviewed as outlined by ncgCARE policy.
• Ensures that all safety protocols are followed, which may include coordination with local leadership or performing safety protocols directly (e.g., fire inspections).
• Maintains a series of local relationships and or contracts for facility needs.
• Ensures that all contractual agreements are reviewed and executed in accordance with the ncgCARE policy.
• Serves as the point of contact for all maintenance-related requests and coordinates between ncgCARE and landlords to ensure that all facilities are properly maintained.
• Must have the ability to travel to all locations as necessary, to inspect all facilities.
• Maintains documentation of all inspections.
• Ensures, through maintaining records and through visual inspections, that all ncgCARE facilities meet the ncgCARE standards established.
• Coordinates with Finance and Legal departments if repairs, replacement, or maintenance beyond budget is required.
• Exercises discretion in managing facility-related concerns and escalates complex issues appropriately.

Benefits

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED