Administrative Operations Specialist - Centralized Scheduler

Easterseals MORC•Southfield, MI

About The Position

This position is responsible for managing and organizing appointments and answering phones call from clients. This role requires excellent organizational and communication skills, as well as the ability to prioritize tasks and maintain a structured schedule. The Admin Operations Specialist - Centralized Scheduler acts as a bridge between individuals served and team members, ensuring a smooth and efficient flow of appointments while accommodating various needs and preferences.

Requirements

High School Diploma or Equivilent
At least one year expeirence in a clerical role; healthcare preferred

Responsibilities

Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.
Demonstrate excellent customer service to internal and external customers.
Input, update, and maintain the calendar availability.
Answer calls via the centralized scheduling phone queue and assist callers with their requests.
Complete requests in the centralized scheduling email and voicemail.
Answer calls, verify authorizations, verify active insurance, and schedule appointments with an active authorization as appropriate. May be responsible for answering and triaging internal and external telephone calls as needed.
Maintain the staff appointment schedule in the EHR, make and change appointments, and conduct follow-up phone calls to minimize “no shows.”
Serve as backup for reception.
Complete outreach when primary scheduling duties are complete and as assigned by supervisor.
Manage appointment cancellation process and make follow-up calls to schedule appointments.

Benefits

Low-cost Dental/Health/Vision insurance
Dependent care reimbursement
Up to 5 days paid FMLA for maternity, paternity, foster care and adoption.
Generous 401K retirement plan
Paid Leave Options Available
Up to $125 bonus for taking 5 days off in a row.
10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
Wellness Programs
We are a PSLF (Public Service Loan Forgiveness) Employer.
We provide bonuses and extra incentives to reward hard work & dedication.
Mileage reimbursement in accordance with IRS rate.
Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi.
Student loan repayment options
Pet Insurance