Administrative Operations Coordinator

Great Strides Behavioral Consulting Inc•Maryland Heights, MO

4d•$27 - $33•Onsite

About The Position

The Administrative Operations Coordinator plays a central role in the day-to-day administrative operations of Great Strides Behavioral Consulting. This position serves as the primary front desk coordinator while supporting client administration, revenue cycle coordination, scheduling support, insurance-related processes, and general business operations. Working closely with leadership, clinical staff, families, insurance companies, and external partners, the Administrative Operations Coordinator helps ensure administrative systems operate efficiently, accurately, and in alignment with Great Strides' mission. This position requires exceptional organization, attention to detail, professionalism, initiative, adaptability, and a collaborative approach to problem-solving.

Requirements

High School Diploma required
Minimum two years of administrative experience in a healthcare or professional office.
Strong Microsoft Office skills, particularly Excel, Word, Outlook, and Teams.
Ability to learn practice management software and new technology quickly.
Organization and time management
Attention to detail and accuracy
Written and verbal communication
Customer service
Critical thinking and problem solving
Professionalism and teamwork
Technology aptitude
Adaptability
Continuous improvement
Process documentation and knowledge sharing

Nice To Haves

Associate's or Bachelor's degree preferred.
Medical billing, insurance, revenue cycle, or customer service experience preferred.
Behavioral health, ABA, or pediatric healthcare experience preferred.
Understanding of bookkeeping, accounting terminology, and medical billing practices preferred.

Responsibilities

Serve as the primary point of contact for families, visitors, and vendors.
Answer incoming telephone calls and direct inquiries appropriately.
Welcome clients and visitors in a friendly, professional manner.
Coordinate new client inquiries and assist with the intake process.
Maintain accurate client demographic, insurance, and emergency contact information.
Assist families with administrative questions and direct concerns appropriately.
Coordinate receipt and distribution of mail and deliveries.
Assist with scheduling updates as directed by leadership.
Coordinate inventory tracking and supply ordering.
Maintain organized administrative records and filing systems.
Assist leadership with reports, special projects, and administrative initiatives.
Track operational tasks and follow up to ensure timely completion.
Coordinate communication between departments.
Conduct weekly audits as requested.
Maintain and update administrative resources, forms, and SharePoint documentation to promote consistency, efficiency, and operational continuity.
Serve as the primary liaison with Great Strides' Revenue Cycle Management partner.
Participate in weekly coordination meetings and complete assigned follow-up.
Manage legacy accounts receivable and outstanding balances as assigned.
Post insurance and client payments accurately.
Generate patient responsibility invoices.
Conduct insurance eligibility and benefit verification.
Research and resolve billing discrepancies, denials, and payer requests.
Assist families with billing questions and insurance-related inquiries.
Maintain current knowledge of payer requirements.
Generate billing and operational reports as requested.
Maintain HIPAA confidentiality.
Support Great Strides' mission, vision, values, policies, and ethical standards.
Document administrative processes and maintain procedural documentation.
Participate in cross-training to support operational continuity.
Perform other duties as assigned.