Administrative Operations Coordinator - Hybrid

MT & Associates, LLC•Clayton, MO

5d•$55,000 - $65,000•Hybrid

About The Position

We're looking for an experienced, detail-oriented professional who enjoys managing operations, solving problems, and taking ownership of their work. At MT & Associates, this role goes beyond scheduling. You'll help coordinate services, manage client relationships, support contractors, and improve daily operations while developing the skills to grow into a future Team Lead role. We're a growing, woman-owned accessibility services company providing ASL interpreting, CART captioning, and communication access services nationwide. We work with government agencies, universities, businesses, and organizations to make communication more accessible for Deaf and hard-of-hearing individuals.

Requirements

2+ years of experience in operations, project coordination, scheduling, client services, customer success, event coordination, or a related field.
Strong leadership potential and an interest in growing into a Team Lead role.
Excellent organizational, communication, and problem-solving skills.
Experience coordinating with clients, vendors, contractors, or service providers.
Comfortable using technology, scheduling systems, and business software.
Ability to take ownership, manage changing priorities, and improve processes.
Detail-oriented, adaptable, and comfortable working in a fast-paced environment.
Interested in building a long-term career with a growing company.
Live within 20 miles of Clayton, MO, and be able to commute throughout the Greater St. Louis area.
Have reliable transportation for client meetings, networking, training, and occasional operational support.
Maintain reliable high-speed internet and a private, professional home workspace.
Be comfortable and professional on camera during required video meetings.

Responsibilities

Manage and coordinate ASL interpreting and CART captioning requests from intake through completion.
Oversee daily scheduling of interpreters and captioners for meetings, conferences, trainings, and events.
Build and maintain strong relationships with clients, contractors, and community partners.
Handle scheduling changes, urgent requests, and operational challenges with professionalism and creativity.
Support recruiting, onboarding, and ongoing coordination of independent contractors.
Identify opportunities to improve workflows, documentation, and standard operating procedures (SOPs).
Monitor service quality and ensure assignments are completed accurately and on time.
Collaborate with the team to strengthen operations and deliver an excellent customer experience.