Administrative Operations Coordinator

Maison Birks•Vancouver, BC

2d•Onsite

About The Position

The Administrative Operations Coordinator plays a crucial role behind the scenes as he/she is responsible for all the administrative details that support sales and client service in the store. This highly-organized and detail-oriented position is the foundation for back-office operations of the store. This position supports the management team in all functions, including transactions and repairs, shipping and receiving of merchandise and partners with the sales professionals to ensure a memorable experience for all clients.

Requirements

A minimum of two (2) years of retail sales experience; luxury retail and/or jewelry experience is preferred
A minimum of two (2) years of experience in an administrative role;
Is goal oriented and sales driven but understand that truly caring about clients and exceeding their expectations is key to their success;
Strong team values
Great interpersonal and communications skills
Good organization and learning skills
Computer literate (MS Office).

Nice To Haves

luxury retail and/or jewelry experience is preferred

Responsibilities

Support the management of all tasks and activities related to the internal process: the receipt of goods, management of inter-store transfers, participate in inventory control, execution of telephone orders and internet orders.
Maintain the organizational integrity of the back office, including sales materials such as packaging, and all supplies related to day-to-day operations.
Process Atelier Birks service requests, send services, and follow up on ongoing services in addition to responding to customer requests.
Support sales professionals and the management team to respond to their requests when necessary
Achieve or continually exceed sales targets
Create an environment where the customer comes first
Build strong relationships with each client
Advise each client according to their needs in a personalized way