Administrative Officer

Veterans Health Administration • Brockton, MA

4d • Hybrid

About The Position

The Administrative Officer provides administrative and operational support to Social Work Service at the VA Boston Healthcare System, at its Brockton location. This is a full-time position, scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework is ad hoc only; the position is not virtual, and compressed or flexible scheduling is not authorized. The incumbent may occasionally travel to other VA campuses, community-based outpatient clinics, conferences, or other VA facilities.

The position manages daily administrative operations, including personnel coordination, budget support, purchasing, supplies, equipment, space utilization, and timekeeping. It develops and implements administrative policies and procedures, supports service resource planning, coordinates personnel and trainee processes, and assists with contracting and purchasing-card activities. The officer collects and analyzes workload and performance data and prepares reports and presentations for program evaluation and leadership decisions. The role also coordinates with clinical teams and administrative offices to improve clinic operations, organizes meetings and training events, and represents Social Work Service on committees.

The position is in the Competitive Service and is not a bargaining-unit position. A one-year probationary period or two-year trial period is required. A financial report is not required. Relocation, recruitment, and permanent change-of-station incentives are not authorized; the Critical Skills Incentive is not approved.

Requirements

• U.S. citizenship is required.
• Complete the application, questionnaire, and required online assessment.
• Meet the time-in-grade requirement, when applicable: 52 weeks at GS-09 or higher by the announcement closing date, demonstrated through SF-50 documentation.
• Qualify through one year of specialized experience equivalent to at least the GS-09 grade level, including administrative program support; personnel actions, onboarding, timekeeping, and attendance; budget planning and resource analysis; purchasing, supply, equipment, inventory, and contracting coordination; administrative procedure development or improvement; and workload or performance data analysis and reporting.
• Alternatively, qualify at the GS-11 level through a related Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or a related LL.M.; qualifying education must demonstrate the knowledge and skills needed for the position.
• Alternatively, qualify through a combination of specialized experience and qualifying graduate education; only graduate education beyond the first two full years may be combined, and the combined qualifying percentages must total at least 100 percent of the requirement.
• Submit transcripts if using education to qualify; qualifying education must be from an institution recognized by the U.S. Department of Education. Foreign education requires a certificate of foreign equivalency with the transcript.
• Male applicants born after December 31, 1959, must be registered with Selective Service.
• Undergo a background/security investigation and complete online onboarding and employment identification requirements.
• Participate in the seasonal influenza vaccination program as a VA health care personnel requirement.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Meet the position's primarily sedentary physical requirements, which include some walking, standing, bending, carrying light items, and extensive computer work; accommodation or workplace adjustment may be used.

Nice To Haves

• Experience supporting Social Work Service administrative operations, including recruitment, hiring, onboarding, orientation, trainee coordination, and data management.

Responsibilities

• Manage daily administrative operations, including personnel coordination, budget support, purchasing, supplies, equipment, space utilization, and timekeeping.
• Develop and implement administrative policies and procedures to improve service operations and meet VA and accreditation requirements.
• Perform budget analyses and assist leadership with planning and managing service resources.
• Coordinate personnel actions, onboarding, staff and trainee orientation, credentialing support, and peer review processes.
• Coordinate contracting activities, develop scopes of work, support contract renewals and requests for new services, and serve as a Level I Contracting Officer's Representative upon certification.
• Manage purchasing-card activities, supply ordering, and inventory tracking.
• Collect and analyze workload, access, productivity, and program-performance data to identify opportunities for improvement.
• Prepare reports, presentations, charts, and dashboards to support program evaluations and leadership decisions.
• Coordinate with clinical teams, the Business Office, and Group Practice Management to improve clinic operations, encounter completion, and coding processes.
• Maintain communication with training affiliates and assist with trainee qualification and credential verification.
• Organize staff meetings, training events, and seminars across service locations.
• Represent Social Work Service on committees and coordinate responses to facility requests, patient safety reports, inspection findings, and patient concerns.
• Travel occasionally to other VA campuses, CBOCs, conferences, or other VA facilities as required.

Benefits

• Competitive salary and regular salary increases.
• 37–50 days of annual paid time off per year, consisting of 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Potential credit toward annual leave accrual based on prior work or military service experience.
• Up to 12 weeks of paid parental leave after 12 months of employment in connection with birth, adoption, or foster-care placement of a child.
• Eligible full-time employees may qualify for a childcare subsidy after 60 days of employment, subject to family-income and other eligibility limits; the subsidy may cover up to 25% of eligible childcare costs, up to a monthly maximum of $416.66.
• Traditional federal pension, with five-year vesting, and federal 401(k) with up to 5% in contributions by VA.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed