Administrative Officer 1

Commonwealth of Pennsylvania • Philadelphia County, PA

5d • Onsite

About The Position

As an Administrative Officer 1 for the Department of Health, you help lead the delivery of vital record services at the Eastern Regional Office. This role offers the chance to improve processes, support consumers, and maintain strong safeguards against fraud. You provide leadership that strengthens service quality, supports staff development, and ensures accurate and secure record handling. This position is ideal for someone who enjoys responsibility, problem solving, and public-facing work. This position supports the Division of Vital Records by managing office operations, supervising staff, and ensuring the accuracy, security, and timely processing of vital event records. The role also involves guiding consumer interactions, addressing difficult concerns, and supporting fraud prevention efforts.

Requirements

• Two years of experience in varied office management or staff work; and bachelor's degree; or A ny equivalent combination of experience and training.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.

Responsibilities

• Oversee operations of the Eastern Regional Office, ensure efficient workflow, and manage the processing of vital records
• Provide direction to consumers on how to file a report of a live birth, a report of foreign birth, a report of death, a report of fetal death, a report of domestic adoption, and a report of foreign-born adoption
• Address consumer complaints, de-escalate tense situations, and support daily interaction with the public
• Manage death and fetal death registrations, issue permits, and review returned certificates for staff errors
• Identify suspicious information, train staff on document security, and support fraud detection efforts
• Review applications, verify identity information, and conduct periodic checks to ensure accuracy, compliance, and consistency
• Assign work, train staff, set priorities, and oversee performance, hiring, and daily scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level