Administrative Medical Coordinator, Lead

SB Clinical Practice Management•Town of Brookhaven, NY

13h•$24 - $30•Onsite

About The Position

The Lead Administrative Medical Coordinator supports Stony Brook Children’s Service, UFPC, under the general guidance of the Office Manager. The role performs the functions of an Administrative Medical Coordinator while taking a leadership role in more complex activities. It serves as the point of contact for divisional care coordination, troubleshoots and resolves productivity issues, and supports the full-cycle patient care experience. The coordinator trains and oversees other administrative medical coordinators, delegates work, and monitors divisional workflow. The position provides administrative and clinical support to physicians, nurse practitioners, fellows, and staff; coordinates patient care and communications; manages scheduling and insurance-related processes; and maintains accurate electronic medical records. It also contributes to quality assurance, marketing communications, special events, and business planning initiatives. The position is full-time in Stony Brook, New York, with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. The listed pay range is $24.11–$30.14. The role is largely sedentary and regularly involves communicating with patients, staff, and medical providers.

Requirements

Associate’s degree, or two years of full-time administrative experience in lieu of the degree.
Three years of administrative experience.
Proficiency in prior authorizations.
Demonstrated expertise in managing Outlook calendars.
Skill in patient coordination, including scheduling procedures and other services.

Nice To Haves

Bachelor’s degree.
Knowledge of population and public health principles, including quantitative data management and program evaluation.
Electronic medical record experience and excellent computer skills.
Experience with Outlook calendar management.
Experience managing high call volume.
Spanish language proficiency.

Responsibilities

Serve as the point of contact for divisional care coordination, troubleshoot and resolve problems, and support the full-cycle patient care experience.
Train and oversee administrative medical coordinators; delegate tasks and assignments, follow up, and oversee divisional workflow.
Provide administrative and clinical support to physicians, nurse practitioners, fellows, and support staff, and act as a divisional coordinator and departmental liaison.
Facilitate medication refills and prescription renewals.
Respond to school nurses’ requests for forms and documentation.
Coordinate with outside home care agencies on medication and equipment orders and process medical equipment paperwork.
Work with providers regarding patient insurance issues and keep providers informed; notify the Practice Manager or Office Manager of insurance issues or updates.
Follow up with patients’ primary care physicians to exchange consultation notes and progress records.
Ensure documents, records, tests, and laboratory results are appropriately documented and maintained in the electronic medical record.
Ensure quality assurance requirements are met.
Coordinate and implement marketing communication projects.
Organize and assist with division and department special events.
Assist with business planning initiatives as directed.
Answer telephones, direct and respond to callers, relay messages, and provide customer service to patients and families.
Obtain insurance pre-authorizations and referrals for required services, procedures, diagnostic tests, and medications.
Work with insurance companies on denials and appeals concerning medications, supplies, procedures, and testing.
Schedule procedures, testing, biopsies, injections, and infusions, and coordinate patients for procedures and testing.
Prepare patients for appointments by explaining what they or their families should bring, answering questions, directing patients to appropriate settings, and facilitating patient flow.
Optimize administrative care coordination by identifying scheduling opportunities, ensuring appropriate scheduling and patient-slot utilization, maintaining waiting lists, and supporting practice growth.
Perform other duties as assigned by management.