Administrative Medical Assistant - Bilingual Spanish

Planned Parenthood of Orange and San Bernardino Counties•Mission Viejo, CA

1d•Onsite

About The Position

Planned Parenthood of Orange and San Bernardino Counties is hiring a full-time, bilingual Spanish Administrative Medical Assistant in Mission Viejo, California. This administrative role performs front-office duties, including greeting and checking in patients, preparing and scanning paperwork, identifying payer sources, collecting fees, receipts, donations and identification, answering phones, and scheduling appointments. The role requires excellent customer service delivered in an empathetic, non-judgmental manner. The schedule is a 4/10 work week that includes one weekend day. The schedule is currently Monday, Tuesday, Thursday, and Friday. The minimum salary is $25.00 per hour. The position supports health center operations, patient records and clinic flow, financial and revenue-cycle processes, productivity goals, and agency policies. Employees are expected to provide welcoming, equitable, confidential, accessible, respectful, and empathetic service to patients and colleagues.

Requirements

High school diploma or other education plus experience.
1–3 years of continued job experience.
Healthcare or general receptionist experience.
Bilingual Spanish proficiency; candidates may be tested for required reading, writing, and speaking skills before an offer.

Responsibilities

Adhere to agency policies, procedures, and protocols, including applicable agency, regional, or state certification requirements.
Follow affiliate goals and policies related to professionalism, clinic wait times, and handling client complaints.
Participate in health center efforts to meet productivity goals and affiliate efforts to meet revenue-cycle goals.
Greet patients; answer and refer phone calls; and schedule appointments.
Prepare patient charts and check them for completeness, errors, signatures, and proper assembly.
Accurately enter and update patient information in the computer system, and maintain patient records.
Assess client finances, which may include verifying insurance and health plan authorization, checking Medi-Cal cards against picture identification, collecting fees according to agency guidelines, completing forms, and obtaining signatures according to agency policy.
Collect donations and patient satisfaction surveys according to agency guidelines.
Complete related client financial and statistical paperwork.
Monitor clinic flow.
Schedule family-planning appointments, including appointments related to contraceptives and abortion services.
Perform clerical and administrative duties as required by the manager.
Provide customer service in a pleasant, professional, empathetic, and non-judgmental manner while respecting confidentiality.