Administrative Manager

Star Group•Maspeth, NY

13d

About The Position

A growing home services provider is seeking a reliable, detail-oriented Administrative Manager to oversee administrative staff and support district operations. The role supports department managers, monitors financial and operational reporting, manages the COD department, and works with service and customer-facing teams to resolve issues and improve performance. It offers opportunities for advancement in a dynamic environment. The manager helps ensure accurate processing, reporting, audits, and compliance with internal controls and applicable regulations. The position also contributes to audits, inventories, business planning, special projects, company meetings, and community or charitable events.

Requirements

Pleasant and professional demeanor.
Ability to work independently and in a team environment.
Highly detail-oriented and focused, with a flexible and adaptable nature.
Excellent verbal and written communication, interpersonal, and active listening skills.
Ability to interact effectively with customers and coworkers.
Strong leadership, integrity, and ethical standards.
Knowledge of Sarbanes-Oxley and internal controls, with the ability to train others and ensure compliance.
Excellent organization and problem-solving skills.
Proficiency in Microsoft Office, Excel, and Outlook.
Valid driver’s license.

Responsibilities

Support department managers in completing district functions.
Run and analyze reports, including cases, margins, P&L, billing, payroll, and concessions.
Process and audit accounts, billing adjustments, cancellations, concessions, and deposits for accuracy.
Manage the COD department, including daily pricing, volume, and margin tracking.
Troubleshoot customer and delivery issues and review customer feedback to resolve problems.
Oversee daily compliance with proper 24/48 queues.
Review departmental budgets monthly for accuracy and compliance.
Review and approve payroll.
Ensure SOX, OSHA, and state compliance for incidents, claims, and departmental reports.
Support internal and external audits, inventories, and business planning with accurate reporting and reconciliations.
Partner with Service, Delivery, Install, and Customer Service teams to explain variances and improve performance.
Assist with special projects, company meetings, and community or charitable events.
Oversee administrative staff.