Administrative Manager, Cardiac Surgery

Mass General Brigham•Boston, MA

4d•Hybrid

About The Position

The Administrative Manager oversees daily administrative operations for the Heart & Vascular Institute’s Cardiac Surgery team at The Brigham and Women’s Hospital. The role leads and develops administrative staff, partners with departmental leadership and clinical teams, and coordinates resources and workflows to support operational priorities and patient care. The manager evaluates processes and implements improvements, manages administrative budgets, ensures compliance with applicable policies and requirements, and supports departmental decision-making through operational documentation and reporting. The position is hybrid and scheduled Monday through Friday, with 40 weekly hours.

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, or a related field; relevant experience may be considered in lieu of the degree requirement.
5–7 years of experience in administrative management or office administration.
2–3 years of supervisory or leadership experience.
Experience supervising, mentoring, and developing administrative teams.
Strong organizational, multitasking, and time-management skills, including the ability to manage competing priorities.
Excellent written and verbal communication skills and ability to collaborate with staff, physicians, and leadership at all organizational levels.
Proficiency in Microsoft Office Suite and administrative technologies.
Strong problem-solving and decision-making skills, including the ability to identify operational challenges and implement effective solutions.
Ability to manage multiple responsibilities, adapt to changing priorities, and maintain efficiency in a fast-paced healthcare environment.

Nice To Haves

Administrative management or office administration experience in a healthcare setting is preferred.

Responsibilities

Oversee daily Cardiac Surgery administrative operations, including scheduling, correspondence, office logistics, and departmental support services.
Lead, supervise, mentor, and develop administrative staff, including performance management, training, and professional development.
Partner with departmental leadership to align administrative resources, staffing, and workflows with operational priorities and clinical needs.
Evaluate administrative processes, identify improvement opportunities, and implement strategies to enhance efficiency and service delivery.
Coordinate office operations and administrative activities to support communication and collaboration across departments.
Manage budgets for administrative resources, office supplies, and operational needs, promoting responsible financial management.
Ensure compliance with hospital policies, departmental procedures, and applicable regulatory requirements.
Prepare and coordinate reports, presentations, and operational documentation for senior leadership and departmental decision-making.
Liaise between administrative teams, clinical staff, and hospital leadership to facilitate communication and resolve operational challenges.
Support departmental initiatives, organizational priorities, and ongoing process improvements that strengthen practice operations.