Administrative Manager Senior

Mass General Brigham•Boston, MA

17d•Onsite

About The Position

Receiving general direction from the Senior Administrative Director, the Administrative Manager Senior oversees and manages administrative support staff in the Emergency Department (ED) clinical setting, including front desk staff, coordinators, registrars, charge coordinators, and alternate pathways coordinators. The role also oversees administrative support operations in the clinical environment, information systems, quality assurance data analysis, and project management. The position manages approximately 80 FTEs, with three Administrative Operations Managers and one Administrative Supervisor as direct reports; these leaders supervise support positions in a 24/7 operation. The incumbent serves as a liaison with personnel within and outside the Department, including vendors and agency representatives. The role coordinates quality assurance programs for ED administrative support functions and processes, provides lead project management support to ED teams and initiatives, and participates in programmatic development, long-range planning, and project development. The manager also supports ED emergency preparedness, contributes subject matter expertise to implementation of new administrative and clinical information systems, and oversees training programs, tools, competencies, and systems for administrative staff. The position manages administrative aspects of the Alternate Pathways to MGH Admissions programs, including transfers to other MGB facilities and affiliated institutions, and represents the Department on interdisciplinary and interdepartmental committees and task forces. It requires discretion and judgment to organize priorities, complete tasks, and handle confidential information. The incumbent must be available 24/7 via pager for critical issues, including staffing shortages, high volume and acuity, emergencies, mass casualty incidents, and information systems downtime.

Requirements

Bachelor's degree in Healthcare Administration or a related field required.
5–7 years of administrative experience in a healthcare setting required.
3–5 years of experience in a management or leadership role required.
Proven leadership and strategic management capabilities.
Excellent organizational and problem-solving skills.
Advanced proficiency in office software, such as Microsoft Office Suite, and electronic health records (EHR) systems.
Exceptional communication, interpersonal, and negotiation skills.
Ability to handle sensitive information with discretion and maintain confidentiality.
Strong analytical skills and ability to manage complex projects and initiatives.
Availability 24/7 via pager to handle critical issues.
Experience cannot be accepted in lieu of a degree.

Nice To Haves

Master's degree in a related field preferred.

Responsibilities

Oversee and manage administrative support staff in the ED clinical setting, including front desk staff, coordinators, registrars, charge coordinators, and alternate pathways coordinators.
Oversee administrative support operations in the clinical environment, information systems, QA data analysis, and project management.
Manage approximately 80 FTEs, including three Administrative Operations Managers and one Administrative Supervisor as direct reports.
Serve as a liaison with personnel within and outside the Department, including vendors and agency representatives.
Coordinate development and implementation of QA programs for ED administrative support functions and processes.
Provide lead project management support to ED teams and initiatives.
Participate in programmatic development, long-range planning, and project development.
Support ED emergency preparedness planning and activity, and respond via pager to critical operational issues.
Provide leadership and subject matter expertise for ED implementation of new administrative and clinical information systems.
Oversee development of training programs, tools, competencies, and systems for administrative staff.
Manage administrative aspects of the Alternate Pathways to MGH Admissions programs, including transfers to other MGB facilities and affiliated institutions.
Represent the Department on interdisciplinary and interdepartmental committees and task forces.
Organize priorities, complete tasks, and handle confidential information with discretion and judgment.