Administrative Manager Senior

Mass General Brigham•Boston, MA

18d•$86,611 - $126,027•Onsite

About The Position

The Senior Administrative Manager oversees administrative support staff and operations in the Emergency Department clinical setting, receiving general direction from the Senior Administrative Director. The role manages approximately 80 FTEs through three Administrative Operations Managers and one Administrative Supervisor, who supervise support staff in a 24/7 operation. Responsibilities span administrative operations, information systems, quality assurance data analysis, project management, staff training, and emergency preparedness. The position serves as a liaison with internal and external personnel, including vendors and agency representatives, and represents the Department on interdisciplinary and interdepartmental committees and task forces. The incumbent leads quality assurance program development and implementation for ED administrative support functions, provides project management support to ED teams and initiatives, and contributes to programmatic development, long-range planning, and project development. The role also manages administrative aspects of the Alternate Pathways to MGH Admissions programs, including transfers to other Mass General Brigham facilities and affiliated institutions. The manager provides leadership and subject matter expertise for implementation of administrative and clinical information systems, and oversees development of training programs, tools, competencies, and systems for administrative staff. The position plays a key role in ED emergency preparedness planning and activity and is available 24/7 via pager to address critical issues, including staffing shortages, high patient volume and acuity, emergencies, mass casualty incidents, and information systems downtime. It requires discretion and judgment in prioritizing work, completing tasks, and handling confidential information. This is an onsite, regular role with a 40-hour scheduled workweek and a day shift at 55 Fruit Street.

Requirements

Bachelor's degree in Healthcare Administration or a related field required; a related-field master's degree is preferred.
Administrative experience in a healthcare setting: 5–7 years required.
Experience in a management or leadership role: 3–5 years required.
Proven leadership and strategic management capabilities.
Excellent organizational and problem-solving skills.
Advanced proficiency in office software, such as Microsoft Office Suite, and electronic health record (EHR) systems.
Exceptional communication, interpersonal, and negotiation skills.
Ability to handle sensitive information with discretion and maintain confidentiality.
Strong analytical skills and ability to manage complex projects and initiatives.
Experience cannot be substituted for the degree requirement.

Nice To Haves

Master's degree in a related field.

Responsibilities

Oversee and manage administrative support staff in the ED clinical setting, including front desk staff, coordinators, registrars, charge coordinators, and alternate pathways coordinators.
Oversee administrative support operations in the clinical environment, information systems, QA data analysis, and project management.
Manage approximately 80 FTEs through three Administrative Operations Managers and one Administrative Supervisor.
Serve as a liaison with personnel inside and outside the Department, including vendors and agency representatives.
Oversee and coordinate development and implementation of QA programs for ED administrative support functions and processes.
Provide lead project management support to ED teams and initiatives.
Participate in programmatic development, long-range planning, and project development.
Provide leadership and subject matter expert input for ED implementation of new administrative and clinical information systems.
Oversee development of training programs, tools, competencies, and systems for administrative staff.
Manage administrative aspects of Alternate Pathways to MGH Admissions programs, including transfers to other MGB facilities and affiliated institutions.
Represent the Department on interdisciplinary and interdepartmental committees and task forces.
Contribute to ED emergency preparedness planning and activity and remain available 24/7 via pager to address critical issues.