Administrative Manager of Code Enforcement

City of Cleveland•8503 - Bldg & Housing Constr Permit, OH

About The Position

The Administrative Manager of Code Enforcement provides high-level administrative, operational, and strategic support to the Commissioner and Bureau Manager of Code Enforcement. The role optimizes division operations through data-driven strategies, manages para-professional staff, oversees training and certification programs, and leads community and council relations. It bridges internal operations and external stakeholders to support a responsive, efficient, and high-morale enforcement environment. The manager oversees daily operations and staff workflows, develops and evaluates operational strategies and procedures, monitors performance metrics, and identifies process improvements. The position also manages staff recruitment, onboarding, team development, and recognition; develops training programs and supports a specialized Code Academy; tracks certifications and compliance; analyzes operational data and staffing efficiency; and manages the division within budget constraints. The role resolves complex escalations and serves as the division's primary liaison to City Council members and their staff regarding sensitive code enforcement cases. It partners with city departments and external stakeholders, represents the department at community and neighborhood meetings and civic events, and promotes departmental success stories. City employees are expected to embrace the City's guiding principles: placing Clevelanders at the center, empowering employees to do purposeful work, defining clear and pragmatic objectives, leading with trust and transparency, striving for equity, and embracing change.

Requirements

Bachelor’s degree or higher from an accredited institution; two years of equivalent education, training, and experience may substitute for each year of college education lacking.
Six years of full-time management experience.
Four years of demonstrated leadership experience.
Proven experience in community development, urban planning, public administration, or a closely related field.
Strong critical-thinking and analytical skills, including the ability to identify process inefficiencies and implement effective solutions.
Proficiency with data systems, specifically Power BI, and the Microsoft Office suite.
Strong public speaking capabilities and excellent written and verbal communication skills.
Superior interpersonal skills and a track record of resolving conflicts and building cross-functional relationships.
Valid State of Ohio Driver’s License.

Nice To Haves

Prior professional experience working directly within a code enforcement agency or division.
Technical proficiency with Geographic Information Systems (GIS) platforms.

Responsibilities

Oversee daily operations to align with departmental objectives and organizational priorities.
Manage and direct staff as needed to maintain efficient workflows, productivity, and high-quality outcomes.
Develop, implement, and evaluate operational strategies, procedures, and best practices.
Monitor performance metrics and identify opportunities for process improvement.
Collaborate with leadership and cross-functional teams on departmental initiatives.
Supervise para-professional staff to ensure operational goals and performance standards are met.
Lead recruitment and interviewing processes and design onboarding protocols for new code enforcement personnel.
Promote team building and employee recognition, and provide staff with resources and support.
Develop a comprehensive training program and assist in creating a specialized Code Academy.
Track employee certifications and proactively monitor compliance.
Analyze operational data to optimize workflows and division performance.
Collaborate with the data team and the Manager of Strategic Code Enforcement Initiatives to improve staffing efficiency and ensure field activities produce measurable results.
Manage division budget constraints and ensure the office operates within budget.
Resolve complex escalations and serve as the primary liaison to City Council members and their staff on sensitive code enforcement cases.
Partner with city departments and external stakeholders to adapt strategies to real estate markets and neighborhood dynamics.
Represent the department at community and neighborhood meetings and civic events.
Promote departmental success stories to improve public perception and inspire internal teams.
Perform other job-related duties as required.