Administrative Judicial Specialist - Records Clerk

Twin Falls County•Twin Falls, ID

About The Position

Performs administrative and clerical duties as a specialist in court records services. The role uses independent judgment and in-depth knowledge of department policies and procedures to complete office support assignments, respond to non-routine inquiries, and explain services, policies, procedures, and decisions to customers. Work includes creating, reviewing, and processing documents and records; identifying and correcting errors or omissions; data entry; records maintenance; and scheduling court hearings. Work is usually performed at or near a front counter or in an office where customers can be served. The Records Clerk processes requests for court records, handles payments and till reconciliation, manages case files and documents, supports court audio and transcript services, and enters and scans filings into Odyssey with appropriate document security. The position also provides general administrative support, customer service, records management, and coordination with coworkers and other County departments. The employee must maintain confidentiality and comply with County policies, procedures, and safety practices.

Requirements

High school diploma or GED, or an equivalent combination of education and experience that provides the required skills, knowledge, and abilities.
One year of office experience, preferably in the public sector, or an equivalent combination of education and experience.
Must successfully pass a background investigation relevant to the position and remain in good standing during employment with the County.
Knowledge of customer service procedures, techniques, and objectives.
Knowledge of court processes and procedures.
Knowledge of general office practices and procedures.
Knowledge of legal documents, terminology, and protocols.
Knowledge of English grammar, spelling, punctuation, and composition.
Knowledge of basic accounting and cash handling.
Knowledge of personal computers and basic software applications.
Ability to provide exceptional customer service and maintain integrity and a professional demeanor.
Ability to use good judgment, make sound decisions, and solve problems in response to customer needs.
Ability to assess problem situations and develop effective answers, with or without supervisor assistance.
Ability to express ideas clearly and concisely verbally and in writing, and explain information understandably.
Ability to work professionally and collegially with coworkers, staff, and members of the public.
Ability to perform duties accurately and with attention to detail, while remaining motivated and focused in repetitive work.
Ability to follow verbal and written instructions, organize and prioritize work, and meet deadlines.
Ability to read and interpret complex rules and statutes.
Ability to maintain current knowledge of policies and procedures related to assigned functions.
Ability to review documents for accuracy and completeness.
Type at least 30 words per minute.
Ability to perform duties in accordance with County policies and procedures while considering personal and public safety.
Must complete the required TF Data Checking, Data Entry (Alpha-Numeric), Money Handling, and General Typing tests, with results received by the posting deadline.

Responsibilities

Process internal and external requests for court records according to established disclosure rules.
Take payments and manage and reconcile the till.
Check case files in and out; file cases and documents in their proper locations.
Use computer software to enter data, print labels and reports, and search for files.
Monitor and distribute incoming faxes.
Transport and distribute incoming, outgoing, and internal mail for multiple departments.
Maintain and monitor the court audio library and process CD requests.
Coordinate preparation, receipt, and service of transcripts.
Enter and scan traditionally filed documents into Odyssey and apply appropriate document security.
Use and maintain department copiers, printers, fax machines, scanners, phones, and microfilm readers.
Control access for non-court personnel seeking to go beyond the Records counter.
Order and stock general office supplies.
Answer phones, greet customers, provide general information, respond to questions and inquiries, and make referrals as needed.
Interact with customers courteously, tactfully, and diplomatically.
Provide clerical and support services to staff members as needed.
Enter and maintain accurate data, records, files, and documentation.
Perform time management and scheduling functions and meet deadlines.
Coordinate regularly with coworkers to support effective and efficient interdepartmental operations and activities.
Maintain strict confidentiality in all cases.
Assist other departments and County employees as needed or requested.
Operate recording, scanning, computer, and office equipment.
Cross-train and assist other employees.
Perform other duties as assigned and follow County policies, procedures, and safety practices.