Administrative Insurance Coordinator

Prince William County Government•Prince William County, VA

22h•Onsite

About The Position

Are you interested in working for an organization that provides support and services to children from birth through 2 years who have special needs? If so, the Infant and Toddler Connection (ITC) of Greater Prince William is looking for a full-time Administrative Coordinator. The Early Intervention Division is within Community Services and is committed to providing quality services to eligible children and their families to help them develop to their fullest potential by providing case management, therapy, and education services to infants and toddlers with special needs. Come grow with us and our infants and toddlers. Contribute to a strong interdisciplinary clinical team. Share your knowledge with staff and families to reach our program goal of helping infants and toddlers develop to their fullest potential. Prince William County Community Services is located within easy commuting distance from Washington, D.C. and Northern Virginia. As an Administrative Coordinator in the Early Intervention (EI) Division, some of your key responsibilities include: Managing insurance needs, Obtaining timely authorizations, Communicating with insurers to maximize revenue, Completing referral intake calls, Assisting EI Families with insurance questions, Reviewing data reports, Tracking reimbursement trends, Ensuring regulatory compliance, including HIPAA, Providing staff training and supervision as needed. The administrative staff are the point of entry for referrals, and excellent customer service skills are essential. In this role, you will assist the admin support team with completing new referral intake calls. Collaboration will be essential as you work with teams across departments to collaborate, solve problems, identify efficiencies, manage data reporting, and support the department's mission to deliver quality services and maximize revenue and collections. Your expertise in reimbursement and insurance will be crucial. You will need the ability to adapt to new program requirements and navigate regulatory changes in government or healthcare settings. Proven experience delivering excellent customer service, providing insurance coordination, HIPAA compliance and securities, providing staff supervision and prioritizing tasks to meet deadlines will be essential for success in this role. A strong critical thinking mindset is needed to align administrative systems with program goals. With keen attention to detail and a deep commitment to customer service and insurance coordination, you will help support the department's mission and contribute to high-quality services. This position offers the opportunity to apply your expertise to help the youngest residents of Prince William County through meaningful work in the Infant and Toddler Connection of Greater Prince William.

Requirements

High school diploma or GED
3 years’ experience with insurance coordination (private and commercial) in a local government or healthcare system
2 years of supervisory experience
Excellent customer service skills
Expertise in reimbursement and insurance
Ability to adapt to new program requirements and navigate regulatory changes in government or healthcare settings
Proven experience delivering excellent customer service
Proven experience providing insurance coordination
Proven experience with HIPAA compliance and securities
Proven experience providing staff supervision
Proven experience prioritizing tasks to meet deadlines
Strong critical thinking mindset
Keen attention to detail
Deep commitment to customer service and insurance coordination
Valid driver's license and pass a DMV record check
Pass TB test
Pass and maintain first aid and CPR certification
Pass a fingerprint-based National Criminal History Record Check
Pass a search of the registry of founded complaints of child abuse and neglect maintained by the Department of Social Services

Nice To Haves

Bachelor’s Degree
Proficiency in Microsoft Office, Outlook, Excel, Word, Teams, OneDrive, SharePoint
Experience working with Electronic Health Records, preferably Credible and TRAC-IT
Ability to handle multiple and varied tasks, to prioritize, organize, schedule and track
Spanish speaking
Previous Part C experience
Knowledge of the coaching style of interaction and the primary service provider service model

Responsibilities

Managing insurance needs
Obtaining timely authorizations
Communicating with insurers to maximize revenue
Completing referral intake calls
Assisting EI Families with insurance questions
Reviewing data reports
Tracking reimbursement trends
Ensuring regulatory compliance, including HIPAA
Providing staff training and supervision as needed
Collaborate with teams across departments to solve problems, identify efficiencies, manage data reporting, and support the department's mission to deliver quality services and maximize revenue and collections.
Adapt to new program requirements and navigate regulatory changes in government or healthcare settings.
Prioritize tasks to meet deadlines.