Insurance Administrative Assistant

Atlantic Federal Credit Union Insurance Services L•Topsham, ME

2d•$19 - $20

About The Position

Atlantic Insurance is seeking a highly organized, tech-savvy Insurance Administrative Assistant to join their growing team. This role is ideal for someone who enjoys customer service, administrative tasks, and contributing to a collaborative, member-focused environment. As an Insurance Support Specialist, you will be crucial in supporting the insurance team, ensuring excellent service for members, and maintaining efficient insurance operations. No prior insurance experience is necessary; a positive attitude, strong communication skills, and a willingness to learn are key.

Requirements

High school diploma or GED required.
Strong written and verbal communication skills.
Functional with software packages including MS Office and core processing.
Ability and willingness to work toward obtaining an insurance license through company-supported training and study resources.

Nice To Haves

Previous customer service experience preferred.
Excellent customer service and interpersonal abilities.
Attention to detail and organizational skills.
Comfort using technology and Microsoft Office applications.
Problem-solving and analytical thinking capabilities.
A collaborative, team-first mindset.
Professionalism, integrity, and respect for others.

Responsibilities

Serve as a trusted resource for members and support the insurance team with various services and administrative functions.
Respond to member phone calls and insurance-related service requests.
Process billing inquiries and payments.
Update addresses and maintain customer records.
Provide auto ID cards and evidence of insurance documents.
Verify insurance coverage for lenders, mortgage companies, and auto dealerships.
Monitor policy cancellations and renewal activity.
Track claims and update information within the agency management system.
Review reports to identify renewal opportunities and ensure policies remain current.
Support daily reporting, downloads, communications, and administrative processes.
Collaborate with sales and service team members to deliver exceptional member experience.