Administrative Eligibility Specialist Associate

Jefferson County CO•Golden, CO

4d•Onsite

About The Position

Jefferson County is seeking a detail-oriented, organized, and customer-focused Administrative Eligibility Specialist Associate to support the Eligibility Management and Assistance Services (EMAS) team. The role helps ensure documents and information are accurately organized, entered, and processed to support timely eligibility determinations for individuals and families accessing essential services. This fast-paced, high-volume position combines customer-facing interactions with administrative support and processing duties, and requires multitasking while maintaining accuracy and efficiency. The work includes reviewing documents for completeness, preparing data entry in the Colorado Benefits Management System (CBMS) and a workflow management system, and preparing applications and renewals for Eligibility Specialists. Incoming digital and paper work must be triaged and prepared for processing; paper documents are scanned into a paperless document repository. The position also supports case-file research and preparation, documents sensitive medical information, maintains electronic case files, and communicates with customers, providers, staff, agencies, and departments. The position is fully in-office at the Jefferson County Human Services Building in Golden, Colorado. After six to eight months, occasional remote work may be possible based on business needs. The schedule is flexible, with the option after training to work four 10-hour days (Monday–Thursday or Tuesday–Friday) or five 8-hour days (Monday–Friday).

Requirements

One year of related experience.
High school diploma, GED, or equivalent certificate.
Strong critical-thinking, attention-to-detail, and problem-solving skills.
Strong organizational and time-management skills, including the ability to prioritize tasks, manage interruptions, and meet deadlines.
Ability to retain and apply knowledge, training, and experience to new situations.
Ability to identify opportunities for process improvement and increased efficiency.
Strong follow-through to ensure accuracy, timely completion of tasks, and resolution of outstanding items.
Effective communication and organizational skills, including the ability to work closely with a team.
Commitment to public service and helping individuals and families access essential resources and support.

Nice To Haves

At least two years of work experience in a high-volume administrative environment.
CBMS experience or ability to navigate complex computer systems and databases.
Experience in a role where accuracy is extremely important.

Responsibilities

Review documents for completeness and prepare data entry in CBMS and a workflow management system to initiate applications and renewals for Eligibility Specialists.
Triage incoming digital and paper work and prepare it for processing.
Scan paper documents into the paperless document repository.
Research audit-list case files, locate files, review required information, copy files, and coordinate with staff to support file location and preparation.
Receive information from individuals and providers, document sensitive medical information, and verify that information is complete.
Enter information into CBMS and communicate with others to ensure cases are prepared accurately and on time for processing.
File and manage electronic case files.
Assist customers in the lobby and provide general information to people seeking SNAP, medical, adult financial, or other support.
Correspond with other agencies and departments to submit documents.
Perform other duties as assigned.