Administrative Eligibility Specialist Associate

Jefferson County • Golden, CO

5d • $23 - $23 • Onsite

About The Position

Jefferson County is seeking a detail-oriented, organized, and customer-focused Administrative Eligibility Specialist Associate to support the Eligibility Management and Assistance Services (EMAS) team. The position helps ensure documents and information are accurately organized, entered, and processed so eligibility determinations for individuals and families accessing essential services can be made promptly.

This is a fully in-office, fast-paced, high-volume position combining customer-facing interactions with administrative support and processing. The role includes assisting customers, receiving and organizing digital and paper documents, scanning paper documents into the paperless repository, processing returned mail and emails, researching and preparing case files, and entering information into state computer systems. The associate prepares applications and renewals for Eligibility Specialists and communicates with customers, providers, staff, agencies, and departments to support accurate and timely processing.

The position is based at the Jefferson County Human Services Building in Golden, Colorado. After six to eight months, occasional remote work may be available based on business needs. The schedule is flexible: after training, employees may work four 10-hour days (Monday–Thursday or Tuesday–Friday) or five 8-hour days (Monday–Friday).

Requirements

• At least one year of related experience.
• High school diploma, GED, or equivalent certificate.
• Strong critical-thinking, attention-to-detail, and problem-solving skills.
• Excellent organizational and time-management skills, including the ability to prioritize tasks, manage interruptions, and meet deadlines.
• Ability to retain and apply knowledge, training, and experience to new situations.
• Strong follow-through to ensure accuracy, timely task completion, and resolution of outstanding items.
• Ability to multitask and communicate effectively while working closely with a team.

Nice To Haves

• At least two years of work experience in a high-volume administrative environment.
• CBMS experience or the ability to navigate complex computer systems and databases.
• Experience in a role where accuracy is extremely important.
• Ability to identify opportunities for process improvement and increased efficiency.
• Commitment to public service and interest in helping individuals and families access essential resources and support.

Responsibilities

• Review documents for completeness and prepare data entry in CBMS and a workflow management system to initiate applications and start renewals for Eligibility Specialists.
• Triage incoming digital and paper work and prepare it for processing.
• Scan paper documents into the paperless document repository.
• Research cases on audit lists, locate case files, review required information, copy files, and communicate with staff in other areas to assist with file location and preparation.
• Receive information from individuals and providers, including sensitive medical information, and review it for completeness.
• Enter information into CBMS and communicate with others to ensure cases are prepared accurately and on time.
• File and manage electronic case files.
• Serve as a potential first point of contact for people seeking SNAP, medical, adult financial, or other support, and communicate general information to the public.
• Correspond with other agencies and departments to submit documents.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid holidays and time off, including a starting bank of 40 hours of PTO for new hires
• Retirement matching
• Tuition reimbursement
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED