Administrative Director of Operations – Service Line & Ambulatory Operations

SSM Health • St. Charles, MO

1d • Onsite

About The Position

SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest. The organization has 40,000 team members and more than 13,900+ providers, operating 23 hospitals, over 300 physician offices and other outpatient and virtual care services, 12 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company, and an accountable care organization. The Administrative Director of Operations – Service Line & Ambulatory Operations reports to the Vice President of Operations and will focus on ambulatory growth and service line development across the St. Charles Market. This role holds direct operational accountability for all perioperative and procedural departments at St. Joseph – St. Charles and St. Joseph – Lake St. Louis hospitals, including an ambulatory surgery center and endoscopy joint venture. The position requires a strategic operator who will collaborate closely with hospital and medical group leaders to enhance network integrity and drive growth.

Requirements

• Master's degree or equivalent years of experience and education
• Seven years' experience, with three years in direct people management/leadership

Responsibilities

• Serves as a member of the leadership team providing strategic direction on operational related issues.
• Works effectively as a team member and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problem-solving skills.
• Ensures premier customer satisfaction.
• Implements mechanisms and feedback processes to determine customer satisfaction levels.
• Ensures engagement and satisfaction of employees, physicians, and leadership to ensure effective implementation of strategic and operational plans.
• Creates an environment in which effective communication and responsiveness to customer needs are priorities.
• Provides timely resolution and response to customer complaints, concerns and suggestions.
• Interacts with physicians and other healthcare professionals serving as a bridge between the organization and its customers.
• Operationalizes business plans for assigned area.
• Translates initiatives into action plans at the departmental level with appropriate performance measures.
• Supports budgetary planning and implementation.
• Establishes and monitors process improvement initiatives to achieve value based outcome metrics.
• Oversees human resource management for the assigned area creating a culture of employee engagement.
• Ensures HR policies are administered consistently across function.
• Organizes operations through appropriate structure and delegation of functions to achieve productivity.
• Identifies succession planning needs with special emphasis on retaining and recruiting a diverse work force.
• Participates in ongoing continuous quality improvement education and training.
• Implements policies and procedures that address hospital and service line functions and ensures compliance with confidentiality practices.
• Maintains knowledge and achieves compliance with federal, state and local regulatory requirements, licensure, accreditation requirements, record procedures and internal controls.
• Communicates and collaborates at all levels of the organization.
• Recruits, engages, develops, leads, and manages assigned staff.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits package to fit their needs
• Paid Parental Leave: one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE)
• Flexible Payment Options: voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday
• Upfront Tuition Coverage: upfront tuition coverage through FlexPath Funded for eligible team members

What This Job Offers

• Job Type: Full-time
• Career Level: Director