Director of Ambulatory Operations

UChicago Medicine•Chicago, IL

7d•Onsite

About The Position

Join UChicago Medicine, a world-class academic healthcare system, as the Director of Ambulatory Operations. This role is responsible for overseeing the operations of ambulatory surgery services, including ENT, plastics, Audiology, Urology, Ophthalmology, speech language pathology, and general surgery. The Director will engage in long-range strategic planning and short-range implementation to ensure consistent site management, adhering to patient-centered service and service excellence standards, and utilizing efficient operational processes. Beyond operational oversight, this individual will be a key collaborator with relevant departments and a thought leader in areas such as ambulatory quality and safety, coordination of care across the continuum, use of technological tools and solutions, metrics reporting, customer service, and process improvement. The Director will primarily oversee the operations of a group of ambulatory physician practices located at the Duchossois Center for Advanced Medicine (DCAM) on the Hyde Park campus in Chicago, IL, through the supervision of Practice Managers and in collaboration with department/section medical and administrative leaders. This position is instrumental in reinforcing and sustaining UChicago Medicine’s E4 Leadership Culture (Equity, Engage, Evolve, Excel), a patient-centered management system that empowers teams for daily improvement through huddles, real-time monitoring, performance reviews, and structured problem-solving.

Requirements

5+ years of progressive experience overseeing an ambulatory practice framework.
Demonstrated ability to work effectively with physician leaders, preferably in an academic medical center environment.
Exceptional talent in the selection and mentoring of a high-quality, effective management team.
Proven ability to lead change, organize teams, and delegate responsibility appropriately.
Proven ability to use data to drive performance improvement.
Strong written and verbal communication skills

Nice To Haves

Master’s degree in healthcare related field such as Nursing, Healthcare Administration or MBA is preferred.
Experience using LEAN for performance Improvement is desirable

Responsibilities

Lead, develop, and motivate a management team which collaborates with department and section administration to achieve cost, quality, service, and financial outcomes.
Work collaboratively with departmental/sectional leadership to optimize patient care capacity and patient access.
Work collaboratively with revenue cycle and departmental personnel to optimize clinic financial performance.
Responsible for metric analysis and, in collaboration with clinical leadership of the practices, direction setting.
Improve patient satisfaction levels and strengthens physician relations.
Assure performance improvement, risk management, and patient safety functions are developed, evaluated, maintained, and integrated throughout areas of responsibility.
Ensures UCM organizational initiatives are carried out.
Leads operational process improvement efforts.
Collaborate with executive leadership (Chairs/Chief/Medical Director, EA and VP of Ambulatory) to develop and implement strategic initiatives.
Collaborate with the EA/SA and Chair/Chief/Medical Director to develop and monitor the operating and capital budget for each practice.
Ensure lines of communication are developed and maintained with UCM and BSD leaders.