Director of Service Operations

The Larson Group (TLG Peterbilt)

1d

About The Position

The Director Of Service Operations primary responsibility is to plan, direct, control and evaluate all activities of the Service Department to ensure the overall growth and profit objectives are met. This role involves developing major objectives, procedures, and programs for the Service Department, and maintaining the highest quality standards of professionalism in serving the customer and identifying their needs.

Requirements

• Should possess a High School diploma.
• A college degree or certificate in business management or similar is required.
• Must have a minimum of 3 years of experience in a management role in a similar industry.
• Maintaining a good driving record in accordance with TLG guidelines is required.
• Must be willing to travel.

Responsibilities

• Assess and address present and future needs, trends, problems, and profit opportunities.
• Establishes short and long term operating and financial objectives. Aligns department to meet these goals.
• Direct and assist service managers in service functions. Maintain repair order closure rate of under 10 days and 3-day lag and desired efficiency and productivity levels.
• Maintains records and reports on all phases of service activities. Direct weekly service meetings including but not limited to: KPI, WIP, EFF, productivity and safety. Communicating any changes to department employees.
• Coordinates with parts sales and service sales staff to achieve full market penetration.
• Purchase tools and equipment required to maximize efficiency of the service department.
• Ensure safety rules and TLG policies are adhered to.
• Solicit new customers and maintain policies and practices that will ensure positive customer relations with existing and new customers, visiting customer weekly to assess needs, keeping all departments informed of complaints.
• Be familiar with activities of competition, market conditions, and department operations. Assessing twice per year all competitive rates and scales.
• Keep Vice President informed of all pertinent service activities.
• Ensures safety, security, maintenance, and appearance of the vehicles and the Service Department.
• Understand and utilize DBS in order to assist dealer staff when necessary.

Benefits

• Paid Time Off
• Paid Holidays
• Medical, Dental and Basic Life
• 401K with employer contribution
• Bi-weekly Pay Schedule
• Opportunity for advancement and Career Development

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees