Administrative Customer Coordinator - Dedicated Transportation
About The Position
The Administrative Customer Coordinator provides administrative support to department staff and management in a fast-paced logistics environment. The role handles routine office operations, customer and internal communications, reporting, data research, budget and expense documentation, scheduling, travel arrangements, correspondence, and department records. The position requires independent judgment, strong organization and communication skills, and the ability to manage changing demands while maintaining customer service and confidentiality. The role may also assist with training and reviewing the work of lower-level employees. The posting emphasizes Ryder’s values of trust, innovation, expertise, collaboration, and safety, and the importance of using technology in daily work. No travel is required. Compensation is hourly, with a stated range of $22.00 to $23.63. Full-time benefits include health and welfare coverage, paid time off, and a 401(k) retirement savings plan.
Requirements
- High school diploma or GED.
- Three to five or more years of experience in advanced administrative positions.
- Strong knowledge or specialized training and a comprehensive understanding of general aspects of the functional area, with the ability to apply knowledge and skills to varied situations.
- Advanced PC skills, including Microsoft Word and Excel.
- Advanced knowledge of company procedures and policies.
- Ability to work independently with minimal supervision and perform assigned tasks on one’s own initiative.
- Advanced skills in the area of specialization.
- Ability to maintain confidential information.
- Ability to build and maintain professional relationships across all levels of the organization, with peers, work groups, customers, and supervisors.
- Ability to work independently and as part of a team.
- Ability to multitask; highly organized with excellent time-management and prioritization skills.
- Flexibility and self-motivation to excel in a fast-paced environment.
- Strong verbal and written communication skills, including good writing composition skills.
- Willingness to work extended hours, weekends, and peak-season schedules to meet customer expectations and maintain service excellence.
Nice To Haves
- Bachelor’s degree in a related field.
Responsibilities
- Answer phones, take messages, respond to routine inquiries, schedule appointments and meetings, and maintain the manager’s calendar.
- Resolve routine issues when the manager is absent and coordinate special projects and analyses for the manager.
- Maintain budgets and expense reports, make recommendations, and prepare budget and manager expense reports.
- Develop reports and presentations.
- Compile, research, and tabulate data, and perform some analysis.
- Serve as an interface with internal or external customers.
- Sort, open, and distribute mail.
- Make travel arrangements.
- Type and design correspondence, memos, tables, and graphs.
- Maintain department files.
- Periodically assist with training and checking the work of lower-level employees.
- Perform other duties as assigned.
Benefits
- Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options (for full-time positions).
- Paid time off for vacation, illness, bereavement, family, and parental leave.
- 401(k) retirement savings plan; the posting also notes a company match.
- Discounted stock purchase options.
- Performance-based annual cost-of-living increases.
- Comprehensive training and opportunities for professional development.
- An additional paid time-off day for military veterans.
- The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on position level and type.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
