Administrative Coordinator- Risk Management

Albany Medical Center•City of Albany, NY

1d•$50,639 - $75,959•Onsite

About The Position

Under the direction of the Manager of Insurance & Business Operations, the Administrative Coordinator is accountable for all administrative responsibilities relating to the Vice President and Assistant Vice President. This role involves frequent interactions and communications with a variety of individuals throughout the organization, including Executive Assistants, medical professionals, management and finance personnel, in-house attorneys, insurance brokers, and external attorney firms. The position requires a reliable professional who is highly organized, independently manages workflow, and values quality results. The Administrative Coordinator is a responsible team member providing customer service, performing various administrative/clerical tasks, and carrying out duties assigned by the Risk Manager of the workers' compensation program. Key duties include supporting managers and employees, assisting with daily office needs, and monitoring and routing telephone calls. The candidate must demonstrate excellent oral and written communication skills, effectively gather and interpret information, and organize work using tools such as internal databases, MS Word, Excel, Outlook, and office equipment. Technical oversight of the office, including ordering supplies and arranging equipment repairs, is also part of the role. The ideal candidate is a professional, friendly, and energetic individual who thrives in a team environment and enjoys interacting with others, ensuring the efficient and smooth day-to-day operation of the department and timely completion of assignments.

Requirements

Strong organizational, written and verbal communication skills
Exceptional customer service skills
Excellent time management skills and the ability to prioritize work with frequent interruptions
Ability to work independently with minimal direction and supervision
Exercise accuracy, discretion, and good judgment
Ability to maintain professionalism, courtesy, tact and patience
Composure when delivering unfavorable outcomes to patients and/or family members regarding lost items
Emotional intelligence and calmness
Effective team collaboration skills
Knowledge of office operations
Working knowledge of office equipment, like printers and fax machines
Proficiency in MS Office, particularly Word, Excel, and Outlook
Proficient with computer/software applications
Adept at research and details
Ability to effectively gather and interpret information
Ability to organize work using internal databases

Nice To Haves

Proven experience as an administrative assistant or office assistant

Responsibilities

Welcome and greet visitors when presenting to the risk management department
Provide general support to all departmental staff
Act as the point of contact for internal and external visitors
Answer and direct phone calls
Organize files and documents
Write and distribute emails, letters, faxes, and forms
Schedule meetings, internal and external to the office
Monitor stock and reorder office supplies
Provide general office support for Service Now/IT/Maintenance/Security
Handle invoice approvals and Workday Entry/Payment inquiry follow-up
Maintain the departmental on-call schedule
Maintain the departmental Conference Room schedule
Perform mail distribution
Perform errand delivery to off sites
Review, code, and input Employee Occurrence Reports
Follow up with managers on return-to-work status
File claims with insurance carrier
Maintain Workers’ Comp files – scan and attach files to electronic claims
Communicate with medical providers regarding WC billing matters
Review Workers’ Comp invoices – request occurrence reports/issue denial letters

Benefits

Excellent health care coverage with no copay at Albany Medical Center providers
A wide array of services and programs to support emotional, physical, and mental wellbeing

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