Administrative Coordinator

Lighthouse Behavioral Health Solutions•Columbus, OH

8h•$19 - $24•Onsite

About The Position

The Administrative Coordinator supports the smooth operation of the Lighthouse Behavioral Health Solutions facility by managing administrative tasks, safety protocols, and client interactions. The role works closely with staff and clients to help maintain a safe, welcoming, and efficient facility that supports the organization’s goals. The position reports to the Clinical Site Director. The coordinator manages building safety activities and documentation, incident reporting, reception and lobby operations, appointment scheduling, client check-in, and related administrative records. The role also coordinates facility cleanliness, maintenance, supplies, mail, and group documentation, while assisting with client admissions, laboratory processes, and MHRSB applications and renewals as needed. The position is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., in Marysville, Ohio. Compensation is $18.52–$24.00 per hour.

Requirements

High school diploma or equivalent.
At least 2 years of previous experience in customer service and office administration.
Proficiency with Microsoft Office Suite, including Outlook, Teams, Excel, and Word.
Exceptional attention to detail and time management skills.
Strong communication and interpersonal skills.
Problem-solving skills and attention to detail.
Ability to multitask and prioritize tasks effectively.
Must pass a BCI check, all Corporate Compliance checks, and an employment drug screen.

Nice To Haves

Bachelor’s degree in business or healthcare administration.
Previous experience in healthcare or behavioral health.
Familiarity with Ethico or similar incident reporting platforms.

Responsibilities

Manage safety drills, maintain the data safety binder, and oversee compliance with safety protocols.
Provide building safety training to new facility staff.
Upload and manage incident reports through the Ethico platform, ensuring timely and accurate documentation.
Answer incoming calls promptly and professionally and direct them to the appropriate staff or department.
Keep the lobby welcoming, organized, and stocked with necessary documentation; maintain brand consistency and required lobby documentation.
Schedule, reschedule, and cancel appointments, and make reminder calls to clients.
Schedule medical appointments for clients and assist with transportation and other logistics as needed.
Manage make-up group (MUG) lists to ensure accuracy and compliance.
Maintain a high standard of cleanliness and order in the facility.
Oversee cleaning operations by managing the cleaning checklist and communicating with the cleaning vendor.
Submit maintenance requests and follow up as needed.
Order, manage, and organize office and facility supplies.
Ensure office activities comply with LBHS policies and procedures.
Distribute incoming mail and packages to the appropriate parties, ensure outgoing mail has proper postage, and keep the reception area clear of deliveries.
Create, collect, and maintain group logs with accurate and timely record-keeping.
Mail discharge letters and notify clients of appointment cancellations when staff call off.
Check clients into appointments in Carelogic and alert appropriate personnel when guests and clients arrive.
Notify the team via Microsoft Teams when a staff member calls off and update assignments accordingly.
Assign staff in Carelogic and update the message board.
Collect signatures on Carelogic documents and ensure required paperwork is completed and filed appropriately.
Handle Mental Health and Recovery Services Board (MHRSB) applications and renewals in compliance with local and state regulations.
Assist with client laboratory processes and admissions as needed.