Administrative Coordinator

24 Hour Home Care - Corporate Division•El Segundo, CA

11d•$23 - $24•Hybrid

About The Position

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence. Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve. Grow with purpose. Lead with heart. Make a difference every day. The Administrative Coordinator provides administrative and operational support for the Community Supports division. This role supports timekeeping, payroll and billing processes, customer inquiries, and long-term care insurance and funded partner requirements while helping ensure accurate, timely, and compliant service delivery.

Requirements

High school diploma or GED required
Proficiency with Microsoft Office, including Access, Word, Excel, and Outlook.
Experience with Salesforce or other customer relationship management systems.
Ability to work independently, manage deadlines, and maintain accuracy in a fast-paced environment.
Reliable internet service required.

Nice To Haves

bachelor’s degree preferred
Experience managing a high volume of customer calls preferred
Bilingual Spanish preferred

Responsibilities

Serve as the primary liaison for long-term care insurance and funded partners, supporting claims, authorizations, invoices, compliance requirements, care notes, and related submissions.
Process high-volume electronic timekeeping records and support weekly payroll and billing deadlines.
Track and resolve timekeeping issues, including corrections, stop payments, short pay, time-off requests, direct deposit enrollment, and wage and hour compliance.
Respond to customer inquiries across phone, chat, text, and email, providing timely resolution for payroll, billing, authorization, and service-related requests.
Partner with Operations teams to resolve billing and payroll errors, complete audits, and address customer needs.
Run recurring reports and audit member utilization, authorizations, and health plan verification information.
Maintain confidentiality and ensure appropriate handling of protected health information in accordance with HIPAA and company policies.