Administrative Coordinator
About The Position
Northern Ohio Recovery Association (NORA), a nonprofit organization dedicated to promoting long-term recovery and wellness through peer-based support and evidence-based services, is seeking a highly organized and proactive Administrative Coordinator. This role serves as a central coordination point between executive leadership, intake services, and front desk operations. The Administrative Coordinator ensures smooth communication, efficient intake flow, and professional front office support while assisting C-suite leadership with scheduling, coordination, and administrative priorities. This position is expected to model professionalism, recovery principles, and prosocial behavior in all interactions.
Requirements
- Associate’s or Bachelor’s degree in Business Administration or related field preferred
- Minimum of 2–4 years of administrative, intake coordination, or front office experience
- Experience supporting leadership and/or multi-department coordination preferred
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- High attention to detail and ability to manage multiple priorities
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Ability to work independently and collaboratively in a fast-paced environment
Nice To Haves
- Experience in behavioral health, healthcare, or human services settings
- Experience coordinating intake, admissions, or client-facing workflows
- Strong customer service and conflict resolution skills
- Ability to manage high-volume communication and prioritize effectively
- Experience working with confidential information and maintaining discretion
- Ability to anticipate needs and proactively support leadership
- Strong documentation and tracking skills
- Ability to model recovery-oriented principles and maintain a professional, welcoming presence
Responsibilities
- Provide direct administrative support to C-suite leadership, including calendar management, meeting coordination, and follow-up tracking
- Prepare meeting materials, agendas, and assist with internal communications
- Coordinate cross-department communication to ensure alignment on priorities and initiatives
- Track action items and support leadership in maintaining accountability across teams
- Support and coordinate intake processes, ensuring timely response to inquiries and referrals
- Serve as a liaison between intake staff, program teams, and leadership
- Track intake flow, pending admissions, and follow-ups to ensure no gaps in service access
- Assist in maintaining organized intake documentation and communication logs
- Serve as primary or backup front desk support as needed
- Greet clients, visitors, and partners in a professional and welcoming manner
- Answer and route incoming calls; manage voicemail and general inquiries
- Ensure a positive, respectful, and recovery-oriented environment at the front office
- Act as a central point of communication between departments, ensuring timely information flow
- Assist in coordinating schedules, meetings, and program-related activities
- Support internal communication efforts to improve efficiency and reduce gaps
- Maintain organization and readiness of front office and shared spaces
- Coordinate mail, deliveries, and basic office logistics
- Monitor and maintain office supplies as needed
- Maintain confidentiality of client and organizational information
- Ensure accurate and timely documentation of intake and administrative processes
- Support adherence to organizational policies and procedures
- Perform other duties as assigned to support organizational capacity and mission delivery.
Benefits
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
