Administrative Coordinator

Atronic Alarms•Lenexa, KS

13d•Onsite

About The Position

Atronic Alarms is a locally owned and operated security company serving both residential and commercial customers. We specialize in security and fire alarm systems, video surveillance, access control, and automation solutions. Our reputation is built on customer service, long-term relationships, and dependable protection for our community. We are seeking a detail-oriented, customer-focused Administrative Assistant to support our sales, billing, and operations. This role is critical to maintaining smooth day-to-day administrative functions and delivering an excellent customer experience. The ideal candidate is comfortable with technology, communicates clearly, and takes pride in organization and follow-through.

Requirements

Strong customer service and communication skills
Administrative or billing experience preferred
Detail-oriented with good follow-up habits
Comfortable with computers and technology
Ability to multitask in a fast-paced office environment

Nice To Haves

Positive, organized, and self-motivated professional who thrives in a fast-paced environment and takes pride in delivering exceptional customer service.
Excellent communication and customer service skills
Strong attention to detail and a commitment to accuracy
The ability to prioritize, multitask, and manage competing responsibilities effectively
A calm, professional demeanor when handling busy periods and challenging situations
A proactive attitude with the ability to work independently and take initiative
Strong organizational and problem-solving skills
The ability to collaborate effectively with coworkers while supporting team goals
A willingness to learn, adapt, and contribute wherever needed
Enjoys helping customers and creating positive experiences
Stays organized while juggling multiple tasks and deadlines
Takes ownership of your work and follows through on commitments
Works well with others and contributes positively to the team culture
Remains calm under pressure and can shift priorities as business needs change
Thrives in a busy, fast-paced office environment where no two days are exactly the same
Enjoys being the hub of daily office operations, solving problems, helping both customers and coworkers, and taking pride in keeping things running efficiently.

Responsibilities

Answering incoming phone calls and managing/responding to emails
Receiving, distributing, and tracking sales leads
Taking customer payments via credit card, ACH, and processing check payments
Contacting customers regarding past-due invoices and failed auto-draft payments
Handling customer cancellation requests, including retention efforts and processing cancellation paperwork
Converting approved sales proposals into work orders
Invoicing customers for completed work and recurring monthly services
Producing and distributing insurance certificates and assisting customers with obtaining alarm permits
Maintaining accurate customer records and ensuring data is entered correctly and consistently
Supporting multiple departments and helping keep daily operations running smoothly