Administrative Coordinator Professional Development

Beth Israel Lahey Health•Milton, GA

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Administrative Coordinator provides comprehensive administrative and operational support to the Nursing Professional Practice and Nursing Education department. This role is essential to the effective coordination of nursing orientation, education programs, competency initiatives, and onboarding processes. The Administrative Coordinator ensures smooth day-to-day operations, allowing nursing leaders, educators, and clinical specialists to focus on education delivery, clinical integration, and professional practice excellence. Job Description: DUTIES AND RESPONSIBILITIES: A. Department Specific • Provides administrative and operational support to the Nursing Professional Practice and Education team. • Maintains flexibility in scheduling to support orientation, education programs, and competency events. • Maintains ongoing communication with the Manager of Professional Development & Nursing Education, educators, and nursing leadership. • Functions as a central point of coordination for education-related logistics and inquiries. B. Education & Orientation Coordination • Coordinates scheduling for monthly nursing orientation, education classes, workshops, and competency events. • Manages class registration, rosters, attendance tracking, and waitlists. • Books rooms and coordinates space, equipment, and supply needs for education sessions. • Prepares and distributes education materials and agendas as needed. • Provides logistical support during orientation and large education events. C. Learning Management System Support • Assists with managing and coordinating nursing education courses within the learning management system. • Supports course enrollment, tracking of completion, and reporting for required education. D. Administrative and Onboarding Support • Submits and tracks IT access tickets related to new hires, role changes, and education access. • Coordinates with Human Resources regarding onboarding requirements, education timelines, and compliance tracking. • Assists with preparation of reports, spreadsheets, and tracking tools related to education and orientation. • Maintains department files, documentation, and records in accordance with hospital policy. E. Communication & Customer Support • Serves as a primary point of contact for nursing staff regarding education scheduling and registration questions. • Responds to inquiries in a timely, professional, and customer-focused manner. • Communicates effectively with educators, nurse managers, HR, IT, and other departments to ensure coordination of education activities. ADDITIONAL REQUIREMENTS: • Performs all duties in accordance with applicable laws, regulations, hospital policies, and performance standards. • Maintains confidentiality of employee and education records. • May be required to perform related duties during high-volume onboarding periods or emergency situations as designated by leadership.

Requirements

Associate’s degree or equivalent experience
2+ years of administrative or clerical experience, preferably in healthcare, education, or hospital-based departments
Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines
Excellent written and verbal communication skills
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Experience scheduling meetings, classes, and events, including coordination with multiple stakeholders
Ability to maintain confidential information (HIPAA awareness strongly preferred)
Detail-oriented with accurate data entry and record maintenance skills
Customer-service mindset when interacting with nursing staff, educators, leaders, and external partners

Nice To Haves

Associate or bachelor’s degree in business, healthcare administration, or related field
Experience in a hospital or academic medical center
Familiarity with: o Learning management systems (LMS) (e.g., HealthStream) o Credentialing, competency tracking, or continuing education documentation o Shared governance or nursing education programs
Experience supporting orientation, onboarding, or professional development programs
Basic knowledge of nursing education standards, regulatory requirements, or accreditation processes (e.g., CE documentation)
Professional demeanor in a clinical education environment
Ability to work independently and as part of an interprofessional team
Adaptability in a fast-paced healthcare setting
Problem-solving and follow-through
Strong attention to detail and accuracy

Responsibilities

Provides administrative and operational support to the Nursing Professional Practice and Education team.
Maintains flexibility in scheduling to support orientation, education programs, and competency events.
Maintains ongoing communication with the Manager of Professional Development & Nursing Education, educators, and nursing leadership.
Functions as a central point of coordination for education-related logistics and inquiries.
Coordinates scheduling for monthly nursing orientation, education classes, workshops, and competency events.
Manages class registration, rosters, attendance tracking, and waitlists.
Books rooms and coordinates space, equipment, and supply needs for education sessions.
Prepares and distributes education materials and agendas as needed.
Provides logistical support during orientation and large education events.
Assists with managing and coordinating nursing education courses within the learning management system.
Supports course enrollment, tracking of completion, and reporting for required education.
Submits and tracks IT access tickets related to new hires, role changes, and education access.
Coordinates with Human Resources regarding onboarding requirements, education timelines, and compliance tracking.
Assists with preparation of reports, spreadsheets, and tracking tools related to education and orientation.
Maintains department files, documentation, and records in accordance with hospital policy.
Serves as a primary point of contact for nursing staff regarding education scheduling and registration questions.
Responds to inquiries in a timely, professional, and customer-focused manner.
Communicates effectively with educators, nurse managers, HR, IT, and other departments to ensure coordination of education activities.
Performs all duties in accordance with applicable laws, regulations, hospital policies, and performance standards.
Maintains confidentiality of employee and education records.
May be required to perform related duties during high-volume onboarding periods or emergency situations as designated by leadership.