Administrative Coordinator 1, 2, or 3 (Receptionist/Scheduling Specialist)
About The Position
The Administrative Coordinator serves as a receptionist and scheduling specialist at the Minden Behavioral Health Clinic and is an integral member of the administrative services and service delivery teams. The role works closely with direct service provider staff, supervisors, and clients. It may be filled at the Administrative Coordinator 1, 2, or 3 level. The clinic is part of the Northwest Louisiana Human Services District, whose mission is to increase awareness of and access to integrated community-based services for individuals with behavioral health and developmental disabilities, promoting wellness, recovery, and independence.
Requirements
- No experience or training is required.
Responsibilities
- Serve as receptionist and scheduling specialist for the Minden Behavioral Health Clinic.
- Answer incoming calls, determine their disposition, and document calls and actions taken.
- Triage calls requesting services, cancellations, or rescheduling, and route calls to designated clinical staff as appropriate.
- Schedule, cancel, and reschedule appointments for all clients served.
- Enter standard appointment information into the master calendar.
- Communicate with direct care staff and notify them of appointment status.
- Serve as Medical Records Custodian.
- Maintain active and inactive client charts, including pulling, retrieving, and filing charts.
- Deliver mail to the outgoing pickup point; sort and distribute incoming mail and faxes; handle lab test results; and prepare and mail appointment and failure-to-attend letters.
- Provide backup for client fee assessments and accounting duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
