Administrative Coordinator - (WNC Region)

Crossnore • Hendersonville, TN

75d • Onsite

About The Position

At Crossnore Communities for Children, administrative work is more than keeping things organized - it helps our teams deliver meaningful services to children, families, professionals, and communities across Western North Carolina. As our Administrative Coordinator, you will be at the center of the work of our Hendersonville office and Crossnore's Center for Trauma Resilient Communities (CTRC). You will create a welcoming experience for visitors and community partners, keep projects and events moving forward, and make sure our staff have the organization, communication, and logistical support they need to do their best work. This is a great opportunity for someone who enjoys variety, takes pride in the details, builds relationships easily, and likes being the person others can count on to keep things moving.

Requirements

• Bachelor's degree required
• 3+ years of full-time experience in administrative operational functions, including office management, calendar scheduling, record keeping, filing, and scanning documents.
• Proficiency with Google Workspace, Microsoft Office, databases, spreadsheets, calendars, and other administrative or project management systems.
• Ability to adjust to changing priorities and interruptions, exercise sound judgment, take initiative, and identify practical solutions.
• Ability to work independently and collaboratively while building effective relationships across teams and with external stakeholders.
• Demonstrates discretion, compassion, cultural sensitivity, and sound judgment when handling confidential or sensitive information.
• Genuine commitment to serving children, families, and communities with a willingness to learn, accept feedback, and take on new challenges.

Nice To Haves

• Experience with project management software preferred.
• Experience with supporting staff at the executive level in social services organizations, schools, or medical fields is preferred.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Provide administrative support to the Hendersonville office and CTRC team, including scheduling meetings, preparing correspondence, coordinating travel, and supporting day-to-day office operations.
• Serve as a primary point of contact for visitors, callers, external stakeholders, and vendors.
• Greet and assist guests professionally and graciously and answer, screen, and route incoming calls.
• Help ensure appropriate coverage of reception responsibilities.
• Maintain a professional, welcoming, organized, and well-stocked reception and office environment.
• Manage calendars, records, files, reports, and other administrative documentation.
• Compile and process information such as invoices, work orders, timesheets, reports, and other requests accurately and on time.
• Coordinate meetings, including preparing agendas, sending reminders, reserving space, arranging catering and supplies, and coordinating technology or equipment.
• Attend meetings as needed, take accurate minutes, and distribute meeting documentation in a timely manner.
• Maintain confidentiality of information related to children, families, employees, community partners, clients, and the organization.
• Collaborate with other Administrative Coordinators, CTRC staff, and organizational leaders to solve problems and support team needs.
• Support the planning, coordination, implementation, and monitoring of CTRC projects throughout Western North Carolina.
• Coordinate logistics for trainings, conferences, meetings, community events, and special projects.
• Manage details such as scheduling, registration, venues, catering, speakers, materials, equipment, and participant communication.
• Assist CTRC staff and partners with defining project activities, timelines, deliverables, and logistical needs.
• Maintain project plans and documentation and track progress against established timelines.
• Coordinate schedules, meetings, resources, and communications needed for successful project implementation.
• Keep project documents and materials organized, current, and accessible to appropriate staff and clients.
• Monitor project timelines and budget information and promptly communicate potential delays, concerns, or barriers.
• Anticipate needs, identify challenges, and help develop practical solutions to keep projects moving forward.
• Communicate project updates clearly to staff, clients, community partners, and other stakeholders.
• Participate in CTRC and Crossnore team meetings, supervision, and professional development.
• Travel throughout Western North Carolina as needed to support projects, trainings, meetings, and events.
• Perform other related duties within the scope of the position.

Benefits

• Health/Dental/Vision Insurance - $0 copay for mental health visits with our health insurance
• Life, Short-Term Disability, and Long-Term Disability Plans
• Critical Illness and Accident Coverage Options
• Flexible Spending Plan
• 401k with Employer Match (up to 6%)
• Paid Parental Leave - Based on Tenure
• Ongoing Training
• 20 Days PTO
• 11 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level