Administrative Coordinator 4

State of Louisiana • Baton Rouge, LA

2d • Onsite

About The Position

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Join the Louisiana Department of Health and make a meaningful impact on the lives of Medicaid members across the state! This position serves as a vital part of the Medicaid team, helping members and potential members navigate their healthcare needs by receiving, reviewing, and resolving inquiries through phone, email, and written correspondence. If you are a strong communicator who enjoys problem-solving, providing excellent customer service, and helping others, we encourage you to apply! An ideal candidate should possess the following competencies: Accepting Direction: The ability to be open and willing to follow guidance or instructions. Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes. Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Requirements

• Three years of experience in administrative services.
• Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Nice To Haves

• Strong communicator
• Enjoys problem-solving
• Provides excellent customer service
• Helps others

Responsibilities

• Sorts and processes incoming mail, images, documents, and files and archives records according to document type.
• Reviews and classifies documents to ensure accurate and timely transmission to Medicaid member accounts.
• Routes electronic and hard-copy documents for attachment to appropriate individual cases.
• Prepares and sends outbound correspondence requesting confidential or additional information as needed.
• Manages incoming and outgoing mail using electronic letter-opening and scanning equipment while maintaining confidentiality.
• Communicates professionally and effectively with coworkers, Medicaid members, and other LDH staff and participates in required Medicaid policy training and quality improvement initiatives.
• Assists with special projects, provides technical support within the CPU/CSU department, and helps maintain office computer hardware and equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed