Administrative Coordinator 3

State of Louisiana•Baton Rouge, LA

14h•Onsite

About The Position

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Join a mission-driven team that makes a real difference in the lives of families and communities! In this essential role with the Louisiana Department of Health, Economic Stability unit, you’ll provide vital clerical, programmatic, and administrative support to ensure clients receive financial and supportive benefits through programs like SNAP, FITAP, KCSP, D-SNAP, and LaCAP. Your work helps maintain accuracy and timeliness in benefit delivery while ensuring compliance with federal and state regulations. If you’re detail-oriented, organized, and passionate about helping others, this is your opportunity to support families and strengthen community well-being—apply today!

Requirements

Two years of experience in administrative services.
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Nice To Haves

Accepting Direction: The ability to be open and willing to follow guidance or instructions.
Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

Responsibilities

Provides customer support for professional staff by serving as receptionist and/or telephone operator, by greeting customers and assessing their needs.
Completes personal interviews with customers to gather sufficient information needed to identify appropriate staff members.
Assists customers with performing functions on kiosks such as completing online applications, redeterminations, and simplified reports.
Maintains a working knowledge of policies and procedures related to the programs identified above to ensure that all program services are offered.
Researches prior client services by accessing complex automated mainframe systems, Louisiana Integrated Technology for Eligibility (LITE), and Common Access Front End (CAFÉ).
Performs activities on complex systems, which may include, but are not limited to, system clearances, registration of program applications, address changes, verification of benefits issued, parish transfers, issuance and replacement of Electronic Benefit Cards, etc.
Accesses the CAFÉ On-Line Application System in order to retrieve and pend applications from the parish queue, open up applications and assign to analysts.
Provides general clerical support to all staff by making copies, filing case records, opening and delivering mail, preparing outgoing mail, receiving and distributing faxes, compiling data for reports, etc.
Maintain a state of readiness to respond to disasters, such as hurricanes, tornadoes, chemical spills, flooding, earthquakes, train derailments, ice storms, terrorist incidents, etc.
Responds to a declaration of a SNAP disaster by assisting with the implementation of procedures to interview and determine eligibility of applicants for the D- SNAP Program.