Administrative & Communications Specialist

City of Kingsport • Kingsport, TN

3d • Onsite

About The Position

Performs a variety of functions for the Public Information & Communications Department, including managing city social media channels, and providing general secretarial and administrative/support for the City Manager. The City of Kingsport does not discriminate on the basis of race, color, religion, creed, ethnicity, national origin, sex, disability, age, status as a protected veteran, or any other class protected by Federal or State laws and regulations.

Requirements

• Experience in a social media managing role (corporate or private) required
• Knowledge of the operations and functions of departments listed
• Knowledge of general office management principles and practices
• Skill in maintaining confidential information and in the application of judgment in release of information to authorized persons
• Skill in establishing and effective working relationships with other departmental personnel, outside vendors and the general public
• Skill in maintaining record systems
• Skill in following oral and written instructions, policies and procedures
• Skill in the use of MS Office including word processing, spreadsheets and presentation applications
• Skill in operating a variety of office equipment, including computer, telephone with department directory, copier, and FAX
• Ability to operate a multi-line switchboard/phone, managing and directing multiple calls simultaneously
• Excellent phone etiquette and time management skills
• Strong verbal and written communication skills
• Computer proficiency including Microsoft Office, email and social media management

Nice To Haves

• Previous experience in a customer service or office environment

Responsibilities

• Monitor city’s and other appropriate departments’ social media channels
• Monitor city social media channel interactions, comments, and statistics and create monthly report for Public Information & Communications Dept
• Assist Public Information & Communications Dept as needed
• Provides information and assistance to a variety of incoming telephone calls and in person requests
• Performs a variety of routine office support tasks including copying, filing, distribution of mail and receiving bids for Purchasing
• Performs a variety of secretarial/administrative support work for assigned staff, supervisory and/or management personnel including taking and screens calls and assisting visitors
• Greets and directs visitors entering City Hall
• Composes/types routine city board and commission monthly calendar
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree