Administrative & Client Services Mgr - Psychological Services Center

Regent University•Virginia Beach, VA

12h•Onsite

About The Position

The Administrative & Client Services Manager plans and manages the operations, administrative, and client care needs of on-campus training clinic, the Psychological Services Center (PSC). This role serves as the first point of contact for all who enter the PSC, screens and triages calls and visitors, and handles initial crisis situations. The manager also addresses issues from the public, clients, and other University units, answers inquiries about PSC services, and prepares statistical reports. Additionally, they oversee new client referrals, client assignment, and documentation in the EMR.

Requirements

High school diploma required.
Two years work experience in an office environment required.
Familiarity with use of electronic medical health records required.
Working knowledge of Microsoft Office, Google, and Adobe products.
Ability to train others on use of clinic software products.
Commitment to Regent’s core values of Excellence, Innovation, and Integrity.

Nice To Haves

Bachelor's degree preferred for mental health field(s).

Responsibilities

Plans and manages the operations, administrative, and client care needs of the Psychological Services Center (PSC).
Answers inquiries from clients and doctoral student clinicians and resolves problems by interpreting and explaining administrative and programmatic policies and procedures.
Serves as the first point of contact for all who enter the PSC and trains graduate assistant(s) to provide a comfortable and welcoming environment.
Screens and triages telephone calls and visitors, determining the appropriate staff person or clinician to handle the inquiry.
Recognizes clinical and other crises, handles them initially, and triages appropriately.
Serves as the main point of contact and first line of resolution for issues, problems, and questions from the public, clients, other University units, and PSC users.
Answers inquiries about PSC services, research opportunities, and policies, and provides appropriate referrals.
Prepares periodical statistical reports of clinical activity via scheduling software.
Provides oversight of new client referrals and client assignment to clinician caseload.
Serves as subject matter expert in handling routine admin client care requests for PSC clients.
Documents in-person, email, and telephone encounters and uses the EMR to identify and re-engage clients as needed.