Administrative & Client Services Mgr - Psychological Services Center

Regent University•Virginia Beach, VA

2d•Onsite

About The Position

The Administrative & Client Services Manager plans and manages the operations, administrative, and client care needs of on-campus training clinic, the Psychological Services Center (PSC).

Requirements

High school diploma required.
Two years work experience in an office environment and familiarity with use of electronic medical health records required
Working knowledge of Microsoft Office, Google, and Adobe products
Ability to train others on use of clinic software products
Commitment to Regent’s core values of Excellence, Innovation, and Integrity

Nice To Haves

Bachelor's degree preferred for mental health field(s)

Responsibilities

Answers inquiries from clients and doctoral student clinicians and resolve problems which require interpretation, explanation, and justification of administrative and programmatic policies and procedures
Serves as first point of contact for all who enter the PSC and/or trains graduate assistant(s) to provide a comfortable and welcoming environment
Screens and triages telephone calls and visitors (e.g., determines whether the call or visitor goes through and send to appropriate staff person or clinician)
Recognizes clinical and other crises (e.g., clients expressing wish to hurt themselves or others, walk-ins presenting immediate distress), handles them initially, and triages appropriately (decide whom to contact)
Serves as main point of contact and first line of resolution for issues, problems and questions from public, clients, other University units, and PSC users (e.g., unsatisfied/angry customers, financial complications, mistaken appointments); triages appropriately when Director or other's need to be involved in problem resolution
Answer inquiries about PSC services, research opportunities and policies from callers, clinicians and supervisors; provide appropriate referrals to clients that do not fit PSC services or when openings are not available
Prepares periodical statistical reports of clinical activity via scheduling software
Provides oversight of new client referrals and client assignment to clinician caseload
Serves as subject matter expert in handling routine admin client care requests for PSC clients
Document in-person, email, and telephone encounters and use the EMR to identify and re-engage clients as needed