Administrative Client Coordinator

The MJ Companies•Carmel, IN

6d•Onsite

About The Position

The MJ Companies are seeking a dedicated Administrative Client Coordinator to support their Benefits Consulting Client Executive team. This role involves providing high-quality internal client service, strategic coordination, and comprehensive administrative support throughout the client lifecycle. The coordinator will be crucial in ensuring seamless client experiences by coordinating key tasks such as meeting scheduling, data preparation, and follow-up communications. They will act as a vital link between Client Executives and internal resources, supporting various client-focused activities, including organizing core meetings, managing client deliverables, and tracking essential tasks. The position requires a proactive individual with strong organizational skills, attention to detail, and a commitment to excellent service.

Requirements

High school diploma or equivalent required.
Demonstrated skills: project management, prioritization, problem-solving, sense of urgency, detail-oriented, excellent organizational and time management, follow-through and ability to work independently.
Proven ability to work independently with minimal supervision as well as collaborate among the team daily and contribute to MJ’s Culture.
Excellent verbal and written communication skills; professional presentation skills.
Highly proficient in the use of Microsoft Office products (Excel, Word, Outlook, PowerPoint).
Strong project management and client service background.

Nice To Haves

Bachelor's degree, or relevant work experience.
Minimum of 2 years in client-facing customer service, administrative support, or project management.

Responsibilities

Coordinate core and ad-hoc client meetings and follow-up calls as needed (calendar management, internal & external communication etc.).
Prepare meeting rooms for client and vendor visits and coordinate client engagement activities (e.g., client dinners and lunches).
Track and maintain internal lists used for client outreach such as client surveys and contact lists leveraging agency CRM.
Support Client Executives with administrative service requests, ensuring prompt and high-quality assistance.
Prepare client deliverables, compiling data, formatting slides and relevant content, ensuring quality and accuracy.
Assist with annual refresh of the client deliverable templates.
Coordinate Open Enrollment tasks, including content preparation, editorial review, and milestone tracking.
Assist with quality control for Open Enrollment client deliverables, as needed.
Coordinate closely with Client Executives and the Benefits Consulting team to align strategic objectives and support needs.
Maintain regular communication with the department leadership for ongoing support and alignment.