Administrative Clerk (Water Department)

City of Cullman•Cullman, AL

3d•Onsite

About The Position

The Administrative Clerk performs clerical, customer service, and recordkeeping duties to support the day-to-day operations of the City of Cullman Water and Sewer Department. This position assists with billing, service requests, data entry, and departmental communication to ensure accuracy of water and sewer accounts. This position involves complex and diverse clerical duties, requiring a high degree of accuracy in documentation and administrative support.

Requirements

High school diploma or equivalent
Clerical and customer service experience required
Must have a valid Alabama Driver’s License
Represents the City of Cullman with integrity, professionalism, and respect
Demonstrates strong written, digital, and verbal communication skills
Excellent organization skills, multitasking ability, attention to detail, and problem-solving skills
Accuracy in numerical data entry and financial handling, (including solving relatively complex mathematical computations and tabulations accurately)
Works collaboratively with City personnel and the public
Basic knowledge of governmental/community operations, and business organizations/resources
Ability to make decisions according to regulations and established policies
Must be able to work with various filing systems, including computer-based systems and software
Must be reliable and punctual
Ability to work both independently and with a team

Nice To Haves

Associate degree preferred
Experience in a utility or municipal environment preferred
Experience with standard bookkeeping practices preferred

Responsibilities

Cross trains to obtain the ability to perform all clerical jobs and responsibilities in the water and sewer department office
Responds to customer inquiries regarding water bills, service connections, payments and consumption
Provides high-quality service by responding to customer inquiries in person, via telephone, and through email with professionalism and efficiency
Processes service requests such as new connections, disconnections, meter checks and leak reports
Calculates fees, processes payments, issues receipts, reconciles daily fees and submits financial records to the appropriate department
Maintains and updates customer account information, address changes, any approved adjustments and service requests
Assists with cutoffs, late notices and other billing concerns as needed
Schedules and maintains appointments and assigns service calls
Receives, records and forwards complaints to the proper personnel
Digitally prepares purchase requisitions, memos, reports and correspondence from drafts, rough notes, dictating machines and/or oral instructions
Sorts, distributes and files incoming mail as required
Must be able to collaborate effectively with the Billing Department regarding cutoffs, late notices, and any additional concerns associated with water and sewer billing when the Office Manager is not available
Prepares reports, including but not limited to, ADEM, payroll forms, bills, or billing requests as may be required by the water and sewer department when the Office Manager is not available
Performs other duties as determined by the supervisor