Administrative Clerk II

County of Yolo•Woodland, CA

22h•Hybrid

About The Position

The County of Yolo is recruiting to fill one (1) regular, full-time position in the class of Administrative Clerk II at the Behavioral Health and Veterans Services Branch within the Health and Human Services Agency (HHSA). This position plays an essential role in supporting continuity of psychiatric treatment, processing referrals, scheduling appointments, and ensuring clients are connected to necessary services. The position will be assigned to work in multiple offices throughout each week, providing front desk coverage in Woodland, West Sacramento, and Davis. Daily functions include interacting with the public, document management within client records, and handling a heavy call volume on a multi-line phone system. Other functions may include collaborating with staff from other teams or agencies, assisting in processing referrals and records requests, and independent problem-solving relating to clerical functions and client access to services. This position is public-facing and receives an additional 10% differential pay. The ideal candidate is proficient in providing customer service and engaging in collaborative work processes, able to work in multiple locations with short notice, and can independently problem-solve without immediate supervision, adhering to all relevant regulations and policies.

Requirements

Two years of increasingly responsible clerical experience.
One (1) year of full time business education beyond the high school level may be substituted for one year of the required experience.
Ability to type no less than 35 words per minute.
Typing certificates MUST be attached to applications at the time of filing.
Proficient in providing customer service.
Engaging in collaborative work processes.
Ability to work in multiple locations throughout the week, sometimes with short notice.
Ability to independently problem solve without immediate supervision.
Adhere to all relevant regulations and policies and procedures.
Knowledge of modern office methods and practices including filing systems, reception and telephone techniques.
Thorough knowledge of correct English usage, spelling, grammar and ability to read and write English.
Knowledge of financial, accounting and statistical record keeping.
Ability to transcribe from a mechanical source.
Ability to operate a variety of modern office equipment which may include calculator, electronic typewriter, microfiche viewer, copy machine, on-line computer, data and word processor.
Ability to deal with the public and present oneself in a professional manner.
Ability to maintain confidentiality.
Ability to prioritize a variable work load and analyze data.
Incumbents in this class may have access to Federal Tax Information and are subject to confidentiality and safeguarding requirements of Internal Revenue Code 6103(p)(4).
Subject to a thorough background investigation.
Verification of an employee's eligibility to work in the United States.

Nice To Haves

Some positions in this classification may require incumbents to possess and maintain a valid California driver's license, Class C or higher.

Responsibilities

Greets and interviews office visitors and telephone callers answering routine questions, scheduling appointments, or directing them to the appropriate source.
May consult other county departments on routine matters.
Types a variety of forms and reports.
May maintain administrative files.
May maintain inventory control.
Does routine fiscal reports.
Adjusts accounts and other financial records requiring independent judgment.
Makes arithmetical calculations.
Make computations and changes to financial data.
May prepare or assist in the preparation of financial reports.
Operates a variety of modern office equipment.
May provide backup support for clerical staff.
May receive, receipt and deposit monies.
May perform payroll and manage personnel records.
May conduct inquiries using an on-line computer system.
Receives, routes and distributes correspondence.
May transcribe from a mechanical source.
Processing referrals.
Scheduling appointments.
Ensuring clients are connected to necessary services.
Provide front desk coverage in multiple locations.
Interacting with the public.
Document management within client records.
Handling heavy call volume on a multi-line phone system.
Collaborating with staff from other teams or agencies.
Assisting in processing referrals and records requests.
Independent problem solving relating to clerical functions and client access to services.