Administrative Asst-Administrative Asst Senior

American Electric Power•Canton, OH

23h•Onsite

About The Position

Responsible for performing administrative support duties within the assigned area. Responsibilities are specific to the organizational unit (i.e. region, district, department, plant, etc.). This role involves performing basic, routine administrative duties, following well-defined, standard procedures. The position assists with document processing, compiling special reports, and requesting information from other areas. It also involves filing and retrieval of information in both hard copy and electronic formats, answering the telephone, taking messages, and communicating via electronic mail. The role includes receiving and distributing mail, using a keyboard to enter data, perform calculations, and retrieve information, and operating a wide variety of electronic and mechanical office equipment. Strong communication and interpersonal skills are essential, including listening to and understanding written and verbal instructions, communicating effectively with co-workers and customers, answering phone calls clearly and with a friendly tone, and accurately recording messages. The role requires working effectively and productively with others and actively helping colleagues to maintain department productivity. A customer focus is important, including answering customer questions and knowing when to refer issues to others, as well as learning the department's functions to assist customers more effectively. Problem-solving skills and initiative are also key, applying basic education and training, asking questions when unsure, and demonstrating the ability to handle assignments beyond the basic, routine level.

Requirements

High school or GED
Six-nine months of post-high school experience in learning and utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable.
Ability to organize data and processes.
Ability to communicate effectively, both orally and in writing.
Good analytical and problem-solving skills.
Demonstrated proficiency with computers and the use of office-oriented software products.
High school graduate or GED.
3-4 years of related experience in utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable.
Experience should also include varied business situations or circumstances which tend to favorably develop the job incumbent in terms of confidentiality, maturity, discretion, personal tact, judgment and initiative.

Responsibilities

Perform basic, routine administrative duties following well-defined, standard procedures.
Assist with document processing.
Assist in compiling special reports and requesting information from other areas.
Assist in filing and retrieval of information in both hard copy and electronic formats.
Answer telephone, take messages, and communicate via electronic mail as necessary.
Receive and distribute incoming and outgoing mail.
Use keyboard (computer/typewriter) to enter data, perform calculations and/or retrieve information.
Operate a wide variety of electronic and mechanical office equipment.
Listen to and understand written and verbal instruction.
Communicate effectively with co-workers and other employees and/or customers outside work area.
Answer phone calls clearly and with a friendly, helpful tone.
Record messages accurately with appropriate information.
Work effectively and productively with others.
Actively help others with assignments as necessary to maintain department productivity.
Answer customer questions but know when appropriate to refer questions or issues to others.
Actively learn the function of the department and each employee responsibility to assist customers more effectively.
Exhibit concern and sensitivity to others.
Apply basic education and training in job responsibilities and assignments.
Ask questions when unsure of how to handle an assignment and demonstrate ability and initiative to handle assignments beyond the basic, routine level.