Administrative Associate III, Employee Relations

Texas A&M•College Station, TX

12d•Onsite

About The Position

The Administrative Associate III, under general supervision, performs daily office support activities to ensure efficiency and effectiveness for the office. Promotes a respectful, positive, and welcoming environment. Maintains professional staff and client relationships.

Requirements

High school graduation or any equivalent combination of education and experience.
Three years of experience in general office or clerical work.
Ability to work with sensitive information and maintain confidentiality.
Working knowledge of word processing, spreadsheet, and database applications.
Excellent customer service skills.
Strong verbal and written communication skills.
Strong interpersonal and organizational skills.
Maintains professionalism and composure.
Ability to be proactive.
General office skills, competency with technology and digital applications, and attention to detail.
Ability to multitask and work cooperatively with others.
Compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures.
All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements.

Nice To Haves

Associate’s or Bachelor’s degree in Human Resources or related field.
Past experience working in Higher Education.
Past experience working in Human Resources or Legal settings.
Proven computer skills with Microsoft programs such as Outlook, Word, PowerPoint, Excel.
Current working knowledge using Workday.

Responsibilities

Manages the Employee Relations ticket system and assigns job tasks to respective Employee Relations team members
Maintains the records management system while training staff and ensuring its organization
Manages Records Retention and destruction of all ER records in compliance with the State of Texas State Library and Archives Commission and Texas A&M System’s Record Retention schedule
Serves as a departmental contact with regards to the following: Texas Workers’ Compensation (TWC), Unemployment Claims, Open Records, Subpoenas, and Workers Compensation
Works directly with the various departments on campus to ensure all the appropriate and necessary documents, forms, and information is provided to the various external agencies (TWC, TAMU System Risk and Compliance Office, etc.) and internal departments (Records Office, DREC, etc)
Serves as a point of contact in Workday with regards to the review/approval of Involuntary Terminations and End Additional Job processes. Provides changes as necessary.
Serves as the point of contact for customers in answering questions regarding general complaint procedures by phone/email/in-person
Compiles monthly Employee Relations statistics reports and provides reconciliation
Maintains Outlook calendars of Employee Relations staff and provides entries, as needed
Collaborates with other HROE administrative staff, as needed
Prepares, modifies, and verifies documents as directed; performs editing and proofreading with a high level of accuracy
Schedules conference rooms, video conferencing via Zoom or Teams, and assists with coordinating other office related events
Maintains office supply inventory and makes purchases
Coordinates facilities & equipment maintenance
Assists with tracking assigned University property within the office
Assists in coordinating the receiving, sorting, and routing of mail
Cross trains staff and student employees, as needed
Performs other duties as assigned