Part-Time Travel Counselor / Admin Assoc I (Temporary - Northamption)

State of North Carolina • I-95 North Welcome Center Northampton, NC

1d • Onsite

About The Position

This is a temporary position with NC Commerce – Welcome Center, located at I-95 North Welcome Center / 3683 I-95 Southbound Hwy, Pleasant Hill NC, Northampton County. The Visitor Services Program works in cooperation with strategic partners to strengthen the state's tourism industry by providing customer service and information on travel to and within North Carolina to visitors and potential visitors. The Welcome Center program maximizes the opportunities to increase visitor expenditures through responsive sales and marketing initiatives and quality personal customer service at points of entry to the state along interstate highways. Welcome Centers provide multiple travel services, such as providing travel information, planning trips, routing, distributing travel literature and making reservations for accommodations. Travel counselors / Admin Associates are public relations positions that serve the traveling public.

Requirements

• High school or General Educational Development (GED) diploma; or an equivalent combination of education and experience.
• General knowledge of the principles and practices of public relations, sales and customer service
• General knowledge of promotional and publicity media suitable for use in the development of the tourism industry
• Ability to learn and communicate general tourism information, including basic information regarding attractions, events, accommodations, recreational, historical and geographic features of the state
• Ability to assess and use tools available to provide customer service and complete assignments, including computers, Microsoft Office products and online search engines
• Ability to read maps
• Pleasant demeanor with the ability to communicate tactfully and be cordial with all types of people
• Ability to compile information and communicate it accurately
• Ability to make group presentations

Responsibilities

• Greet visitors answering questions about the State of North Carolina and its tourist facilities
• Distribute information on attractions, events, accommodations; and providing highway routing information.
• Make hotel and motel reservations
• Maintain brochure display racks and back stock and order new and replacement brochures
• Participate in familiarization tours and sharing experiences with other employees
• Use available resources to satisfy visitor inquiries which includes giving occasional presentations to schools or civic groups

Benefits

• Health insurance coverage under the High Deductible Health Plan (HDHP) may be available for temporary employees working an average of 30 or more hours per week.
• Professional development opportunities
• Leave options
• Insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED