Administrative Associate - City Clerk (58602)
About The Position
The Administrative Associate provides receptionist and clerical support to the City Clerk's office, performing a wide variety of tasks to assist with various processes and functions. The role offers a high level of customer service to customers, including aiding with completing forms, providing information, and assisting with navigating websites and software programs. Incumbents in this role will be responsible for processing various license applications for City business, as well as aiding in special projects as needed. The ideal candidate for this role will have a demonstrated history of excellent customer service, organization and time management skills. Prior experience working in municipal government is highly desired.
Requirements
- High school diploma or equivalent required.
- Minimum of 2 years of related experience is required.
- Proficiency in use of basic business software (word processing, spreadsheets, email, presentations) and basic office equipment with the ability to learn multiple software packages quickly.
- Ability to follow clear and established processes.
- Ability to work independently with moderate supervision, and to deliver own work according to specific operational targets within the department.
- Ability to complete routine and more robust tasks assigned in a timely manner.
- Attention to detail and the ability to maintain focused concentration.
- Excellent customer service skills.
- Proficient keyboard skills.
- Ability to communicate effectively both verbally and in writing.
- Ability to effectively organize and prioritize work to meet deadlines.
- Ability to concentrate on multiple tasks simultaneously.
- Regular attendance is a necessary and essential job duty.
- Job requires being reliable, responsible and dependable.
Nice To Haves
- Prior experience working in municipal government is highly desired.
- Experience in Human Resources, Finance, Accounting, Procurement, or Office Administration is preferred.
- Additional job-related degrees or certifications may be considered in lieu of experience.
- Municipal records management experience desired.
Responsibilities
- Provide respectful, professional, positive service in all interactions between co-workers, internal and external customers, community members, and the public at large.
- Maintain a positive and productive environment, ensuring compliance with policies, procedures, goals and objectives of the City, Department and Division.
- Serve as a receptionist for a department or division, assisting customers and directing calls to the proper department.
- Assist customers with completing forms while answering questions and providing information or other services needed.
- Create and maintain various forms, certificates, licenses, and other documents.
- Maintain schedules for various department needs.
- Assist customers in navigating various software programs or websites as required.
- Provide instructions, manuals, maintenance, updates, and training for various software programs.
- Participate in Records Management/Document Imaging, including filing, indexing, scanning, researching, retrieving, copying, distributing, and destroying records.
- Compose and type letters, reports, and general correspondence.
- Follow all established policies, procedures, and processes required to complete tasks and meet targets.
- Provide updates on completed tasks as required.
Benefits
- health
- vision
- dental
- employer-paid life insurance
- long-term disability
- a retirement pension
- 13 paid holidays
- five personal days
- vacation time
- sick time
- tuition reimbursement
- an employee assistance program
- a discounted recreation center membership
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
